The Contact Center of the Future: 8 Trends for 2023 and Beyond
This last year saw a shift in needs and priorities. Staffing is normally a top concern ...
Using Conversational AI to Support Employees' Mental Health
Flexible working hours. Mental-health awareness training. Employee assistance programs and surveys. These ...
Supercharging Employee Engagement with Conversational AI
Prior to the COVID-19 pandemic, just
Characteristics of a Well-Designed Customer Onboarding Solution
A well-designed customer onboarding solution leaves customers feeling satisfied and confirms that ...
5 Use Cases for Agentic AI in Banking
Agentic AI is actively transforming and automating industries and their organizations by ...
6 Contact Center Use Cases for Conversational AI
Contact centers are at the forefront of customers, team members, business processes, and technologies for any organization. An incredible volume ...
Intelligent Virtual Assistants: Must-Have for Digital-First Banks
Financial institutions have started modernizing their practices and implementing artificial intelligence for assistance. These intelligent virtual ...
What Should You Automate First?
Your company is poised for digital transformation, and it’s time to implement your first AI chatbot. On the surface, this sounds simple. But ...
Conversational AI for Contact Centers - Top Deployment Tips
Today’s contact centers are sophisticated technology hubs with integrated software systems. Cutting-edge contact centers have also ...
How Conversational Onboarding Improves the Customer Experience
Onboarding marks the start of a new, direct relationship with a client, so it’s critical to get the process right. For any company, a ...
Use Cases for Healthcare Conversational AI
Difficult times and low margins have prompted healthcare providers to find new ways of optimizing processes. Hospitals and clinics are now ...
Emerging Trends in Contact Center Technology
The modern contact center already uses a host of technologies to manage customer interactions, track productivity, and much more. ...
Top Ten Trends in Enterprise Use of Chatbots and Virtual Assistants
Chatbots have come a long way since MIT professor Joseph Weizenbaum introduced ELIZA in 1966. ELIZA used substitution methodology and ...
Chatbot ABCs: An Introductory Glossary of Terms
Chatbots, Artificial Intelligence, conversational UI, Natural Language Processing — what does it all mean? As ...
How AI chatbots improve business efficiency
Business efficiency is a hot topic right now. No matter what sector your organization is in, or what your specific business processes look ...