Use Cases for Healthcare Conversational AI
Difficult times and low margins have prompted healthcare providers to find new ways of optimizing processes. Hospitals and clinics are now exploring ...
Emerging Trends in Contact Center Technology
The modern contact center already uses a host of technologies to manage customer interactions, track productivity, and much more. Unfortunately, ...
Top Ten Trends in Enterprise Use of Chatbots and Virtual Assistants
Chatbots have come a long way since MIT professor Joseph Weizenbaum introduced ELIZA in 1966. ELIZA used substitution methodology and pattern ...
Chatbot ABCs: An Introductory Glossary of Terms
Chatbots, Artificial Intelligence, conversational UI, Natural Language Processing — what does it all mean?
How AI chatbots improve business efficiency
Business efficiency is a hot topic right now. No matter what sector your organization is in, or what your specific business processes look like, ...
New perspectives on working from home, since the Covid-19 pandemic
Remote work, gig work, work-from-home; whatever you call it—it’s on the rise. And had been for some time already when the current Coronavirus ...
The Covid-19 Pandemic: How Technology Can Help Manage Outbreaks
The world in the grips of a pandemic. The COVID-19 Coronavirus has countries around the globe on lockdown. The speed with which it spread from modest ...
7 Technologies Powering the Business Process Automation Revolution
Macroeconomic factors are pushing businesses across sectors to find ways to lower costs, improve customer satisfaction, and improve overall ...
How Do Chatbots Learn?
Chatbots are getting a lot of press these days. Which is great for chatbot companies, right? Well, yes, of course. And also, no. You see, what isn’t ...
Top Recent Chatbot Innovations
Chatbots aren’t new. We dove into the history of this ground-breaking technology in a previous article, so we won’t duplicate our efforts today. What ...
The Origins of Modern Chatbots
According to Grand View Research, the global market for chatbots will reach $1.23 billion by 2025, which would be a compounded growth rate of 24.3%. ...