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Enterprise-Grade AI Across Every Channel

Deliver Seamless Experiences Across Web, Chat, Voice, and Beyond

Deploy agentic AI orchestration across email, web, chat, voice, and SMS, so every customer and employee gets the same reliable, governed experience anywhere they reach you. Integrate once, orchestrate everywhere, and keep full control and compliance.

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Consistent Experiences, Lower Effort

Unified Intelligence, Consistent Outcomes

One agentic AI orchestration layer powers every channel. Druid centralizes logic, data, and governance so your AI agents deliver the same accurate answers and actions, no matter where the conversation starts.

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Built For Real Work

From Conversation To Completed Tasks

Move beyond replies to real execution. Orchestrate AI workflows, update records, and complete processes in ERP, CRM, ITSM, and more, right from web chat, Teams, Slack, WhatsApp, email, or voice.

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Technology Enterprises Trust

Governance, Security, And Compliance

Apply the same RBAC, audit trails, and guardrails across channels. DRUID supports SOC 2, CCPA, GDPR, HIPAA, ISO 27001, and EU AI Act alignment so scale never compromises control.

Orchestrate Once, Deploy Everywhere

One Platform. Every Channel.
Same Intelligent Experience

Druid unifies agentic AI, process automation, and governance, extending them to every interaction channel: email (send/receive), web chat, enterprise chat, external messengers, and voice/CCaaS.

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Channel-Native Connectors

Ship faster with 30+ prebuilt channel connectors (web, Rich Web Chat, Teams, Slack, WhatsApp, Messenger, SMS, telephony/IVR, CCaaS). Configure once, adapt per channel.
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Voice & Contact Center Integration

Integrate with telephony and CCaaS to power IVR deflection, authenticated self-service, and agent handoff with full context; support STT/TTS and biometrics via partners.
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Email Automation & Smart Routing

Ingest and generate email, classify intent, route, extract attachments, and trigger workflows, so tickets and requests finish without endless back-and-forth.
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Consistent Guardrails Everywhere

Leverage RBAC, redaction, encryption, audit logs, and LLM guardrails across channels to prevent leakage and enforce policy. On cloud, hybrid, or on-prem.

Questions & Answers

Frequently asked questions

Get answers to the most common questions about omnichannel automation and the agentic AI orchestration engine that works in the enterprise.

How does Druid keep responses consistent across channels?

All channels share the same agent logic, data model, and governance. Channel renderers adapt UI, but orchestration and guardrails remain centralized.

Which channels are supported out of the box?
Web/Rich Web Chat, Microsoft Teams, Slack, WhatsApp, Facebook Messenger, SMS, email, telephony/IVR, and leading CCaaS platforms, with 30+ prebuilt connectors.
Can Druid handle voice use cases end to end?
Yes, fully orchestrated for both inbound and outbound calls with STT/TTS, intent, orchestration, fulfillment, agent handoff for exceptions, and CCaaS integrations.
Do we need different AI agents for every channel?
No. Build once and deploy everywhere. Use channel-aware rendering and responses while keeping one core logic, governance, and analytics layer.
How is compliance enforced on every channel?
Through RBAC, audit logs, encryption, PII controls, and policy guardrails. DRUID aligns with SOC 2, CCPA, GDPR, HIPAA, ISO 27001, and EU AI Act requirements.

GLOBAL STRATEGIC PARTNERSHIPS

Join a Community of Global 
Partners and Solution Builders

Top consulting firms and technology vendors partner with DRUID to craft powerful AI solutions
for enterprises of all sizes and industries. Anytime, anywhere.

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Add Agentic AI Across Your Touchpoints

Make Every Channel Your Best Channel

Put agentic AI orchestration behind your web, chat, voice, email, and SMS touchpoints. Start with your top two channels and scale without effort.

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