Adapting HR for a Competitive World
With growing competition globally and increased difficulty in attracting and retaining a workforce, companies are prioritizing the HR department's transformation into a strategic partner with a seat at the leadership table.
Across the world, existing workforce structures are being disrupted by new technology and business models. In this context, organizations are seeking new ways to remain relevant to their employees by integrating digital tools into HR to streamline processes, boost productivity, and ultimately provide better support for their people.
A recent KPMG Future of HR survey notes that 39% of HR leaders consider automating HR service delivery a top priority. At the same time, 49% think that technology will impact productivity.
The right technology tools can support or, more importantly, consolidate various HR tasks, from data management to payroll, recruitment, onboarding, or performance.
In this ever-globalized context, the role of HR must inherently shift towards a more value-adding strategic function that effortlessly finds, attracts, and shapes talent to contribute to the financial bottom line directly.
Employees will not tolerate legacy solutions and processes in a competitive labor market. Therefore, everything the HR function offers should be seamless, tailored to employees, and informed by data.
Automating HR at Scale with DRUID AI Agents at Banca Transilvania
By implementing DRUID’s agentic AI, Banca Transilvania transformed HR operations, automating repetitive tasks, improving employee self-service, and enabling faster, more accurate support for over 12,000 staff. The result: increased productivity, higher engagement, and a future-ready HR function.
Banca Transilvania set out to modernize its HR operations, reduce administrative overhead, and boost employee engagement through automation and self-service. Their main goals were:
- Improve the efficiency of HR processes.
- Reduce the administrative burden on HR teams and automate manual processes.
- Track progress across training programs, ensuring continuous development.
- Offer a modern conversational experience for the team.
The Challenge
When it comes to HR and workforce management, the banking industry faces many unique challenges coming together: managing complex regulatory requirements, ensuring data security and privacy in highly sensitive financial information, handling employee onboarding and offboarding processes, managing diverse compensation and benefits structures, and navigating stringent compliance obligations.
The volume of administrative tasks, such as managing employee records, payroll processing, and regulatory reporting, can be overwhelming. Additionally, integrating various HR systems, maintaining data accuracy, and promoting employee self-service adoption pose unique challenges in the banking industry.
To address some of these challenges, Banca Transilvania digitalized part of its processes and is looking closely to AI Agents that help automate manual processes, such as payroll inquiries, timesheets, WFH & leave requests, certificate requests, benefits management, and regulatory reporting, reducing the administrative burden on HR teams.
Providing instant and accurate responses to employee queries, ensuring timely access to HR information, and enhancing employee self-service adoption were also top priorities for Banca Transilvania’s HR department.
The Solution
To tackle the objectives of managing HR administrative tasks for a growing workforce more efficiently and promoting employee self-service adoption, Banca Transilvania implemented AIDA, an innovative AI Agent based on DRUID’s AI Agent orchestration platform.
AIDA proved instrumental in automating various manual processes within the bank, including payroll inquiries, timesheets, work-from-home and leave requests, certificate requests, benefits management, and regulatory reporting. Fully integrated with the bank’s internal application ecosystem, AIDA can trigger RPA processes and deliver various reports, such as revenue & employee benefits reports, various types of certificates, reports for employees’ social aid, etc.
By leveraging AIDA’s intelligent automation capabilities, Banca Transilvania significantly reduced the administrative burden on its HR teams. AIDA is available 24/7 and ready to take on any request from employees. The AI Agent’s ability to provide instant and accurate responses to employee queries ensured timely access to HR information while also facilitating a seamless and intuitive self-service experience.
With AIDA's implementation, Banca Transilvania successfully enhanced operational efficiency, streamlined HR processes, and empowered their employees to effortlessly manage HR-related tasks, ultimately contributing to a more productive and engaged workforce.
Learnings
In the banking industry, known for its traditional and highly regulated nature, HR teams have been experiencing significant transformations over the past years. From the "Great Resignation" to the "Great Re-evaluation," HR teams must stay ahead by attracting and retaining talent while providing compelling reasons for employees to commit to their organization. HR departments are required to prioritize culture, company values, purpose, fair compensation, and flexible working arrangements.
AIDA helped Banca Transilvania's HR department to further offer employees more time to dedicate their efforts to create a more engaging and appealing workplace environment to meet these evolving demands. DRUID enabled a solution that offered fast results, guaranteed ROI, and minimal disruption in the bank's internal human resources tableau.
With AIDA, the HR department enhanced efficiency and productivity by automating manual HR processes. Reducing administrative tasks and streamlined workflows freed up HR resources, enabling them to focus on more strategic initiatives.
Employee engagement and satisfaction increased due to AIDA's instant responses, self-service capabilities, and user-friendly interface.
AIDA is easy to develop and scale, which helped the internal teams to add more functionalities to the chatbot. Regularly monitoring its performance, gathering user feedback, and making necessary updates allowed the team to optimize its effectiveness over time.
