Navigating EBA, FCA, and SMCR Guidelines for AI
2021 marked a year of enhanced dependence on technology. As companies shifted to remote working, some tasks switched to being run automatically - ...
Conversational AI in Healthcare: What Comes Next?
Conversational AI has been making a significant impact across various fields for several years now. Still, with the onset of the COVID-19 pandemic, ...
Automation Trends in Digital-First Financial Services: Hyper-Personalization
Modern applications in artificial intelligence (AI), like AI automation, AI Agents, and Generative AI, together with big data, allow the banking ...
Conversational AI in Healthcare: Top Implementation Tips
While chatbots have been around for a few years now, the concept of healthcare chatbots is relatively new. There is much debate about what the ...
5 Use Cases for Intelligent Virtual Assistants in HR
Studies show that a virtual assistant can increase efficiency for any business team. In Human Resources, an AI virtual assistant can be used to ...
6 Uses of Conversational AI for Retail
To offer the best customer experience, a business needs to have efficient, knowledgeable customer service and make it a top priority. While ...
5 Ways Conversational AI Improves Talent Acquisition
Employee recruitment and talent acquisition are naturally very people-focused. That often translates into many human touchpoints for each candidate ...
The Contact Center of the Future: 8 Trends for 2023 and Beyond
This last year saw a shift in needs and priorities. Staffing is normally a top concern for contact center managers. But this year, thanks to ...
Using Conversational AI to Support Employees' Mental Health
Flexible working hours. Mental-health awareness training. Employee assistance programs and surveys. These are some of the most common tactics that ...
Supercharging Employee Engagement with Conversational AI
Prior to the COVID-19 pandemic, just 24% of businesses felt employee engagement was a top priority. As the pandemic declines, this number has risen ...
Characteristics of a Well-Designed Customer Onboarding Solution
A well-designed customer onboarding solution leaves customers feeling satisfied and confirms that they made the right choice by selecting your ...
5 Use Cases for Agentic AI in Banking
Agentic AI is actively transforming and automating industries and their organizations by simplifying traditionally complex tasks and conversational ...
6 Contact Center Use Cases for Conversational AI
Contact centers are at the forefront of customers, team members, business processes, and technologies for any organization. An incredible volume of ...
Intelligent Virtual Assistants: Must-Have for Digital-First Banks
Financial institutions have started modernizing their practices and implementing artificial intelligence for assistance. These intelligent virtual ...
What Should You Automate First?
Your company is poised for digital transformation, and it’s time to implement your first AI chatbot. On the surface, this sounds simple. But choosing ...