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The conversational AI platform market is evolving, with use cases expanding to include conversational AI agents and tools increasingly leveraging generative AI. This report guides application leaders in selecting conversational AI platforms for complex automation and multimodal interactions.
By year-end 2027, conversational AI applications will automate approximately 70% of customer support interactions within enterprises, up from approximately 50% in 2025.
Download your complimentary copy of the Gartner report to explore:
- The latest trends driving innovation in the Conversational AI agents space
- To understand what are the must-have capabilities that help you drive innovation
- How DRUID AI is positioned as a Challenger based on completeness of vision and ability to execute
“The team has been generous with their time and insight. They've been flexible on how we construct and deploy the solution within our own user experience.”
“Druid has an exceptional talent in identifying customer's expectations, translating even unstructured requests into clear, straightforward requirements and delivering beyond expectations.”
“What I like most about DRUID is its neutrality and flexibility. It works well across different ecosystems, with prebuilt connectors and channels that speed up integration.”
“Well versed in local language, capturing language subtleties for customer-centric models and providing stable scoring for integration with offline proprietary models.”
“Great support from the sales and tech team that facilitates implementation of an exceptional product, that has allowed us to quickly deploy Agentic AI solutions in our clients.”
“My experience with DRUID has been really positive. What I like most is how easy it is to build agents and business applications, even complex flows and integrations.”
“That it is mature. That the API layer is expansive and they have deep knowledge and ability to train on every detail.”
“This product has improved our overall performance in technical support by 15 – 20%”
Developed and Deployed With Industry Leaders
Leading technology and consultancy companies trust the DRUID AI platform to build complex hyper-automation projects with various use cases, across all industries.
