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Observe, explain, and improve performance

Analytics That Prove Impact And Guide Every Iteration

Druid Analytics gives teams a complete picture of AI agent usage, quality, and business impact—out of the box. Track engagement, contact-center KPIs, and automation ROI. Drill into conversation history and logs. Build role-based dashboards with tables, charts, and KPI widgets to show value fast.

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Out-of-the-box visibility

See What’s Working From Day One

Start with ready-made dashboards for conversations, automations, CSAT, containment, and channel KPIs, no setup required. Use prebuilt metrics to spot trends and gaps, then drill into conversation history to understand root cause and improve fast.

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ROI you can defend

Tie Automation To Cost Savings And Revenue

Quantify impact with ROI widgets that connect automations to hours saved, costs avoided, and conversions won. Export to CSV/XLSX/BI tools to share results that your CFO will love.

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Quality at scale

Track Interactions Across Intents And Automated Flows

Monitor accuracy, missed utterances, fallbacks, and sentiment by intent, flow, channel, or region. Click into any KPI to review the exact interaction and activity trail for rapid optimization.

Measure what matters

Analytics Built For Enterprise AI Agents

From engagement to resolution and ROI, Druid provides the analytics layer enterprises need to operate AI with confidence. Customize views by role, connect to BI, and prove value continuously.

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Usage & Engagement Dashboards

Track total conversations, active users, session length, channel mix, and trends over time. Quickly identify adoption drivers and drop-off points to tune experiences.
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Automation & Contact-Center KPIs

Measure containment, escalations, first-contact resolution, time-to-resolution, and live-agent handoffs, across web, Teams, WhatsApp, email, and voice.
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ROI & Business Impact

Monitor cost savings and revenue contribution with configurable formulas, alerts, and scheduled reports. Send data to Power BI/Tableau or export to CSV/XLSX/JSON.
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Conversation History & Activity Logs

Audit every interaction with full transcripts, step-by-step AI agent actions, workspace logs, endpoint logs, and an advaned audit trail that is essential for regulated environments.

Questions & Answers

Frequently asked questions

Get answers to the most common questions about Druid analytics features and the agentic AI orchestration engine that works in the enterprise.

What can we monitor out of the box?

Usage and performance KPIs, conversation quality across intents/flows/channels, live chat operations, automation ROI (cost savings, revenue, time), and technical reliability like integration error drivers.

Which dashboards are included by default?
Overview (headline KPIs from conversation history), Engagement (opens/engaged/dropped, top flows, channel mix, time-to-answer), Origin (URL/app/OS/device), Contact Center (queues, wait times, responsiveness), Automations (ROI, error drivers), and NLU (accuracy, unrecognized intents, invalid inputs, path-not-found).
Can we audit conversations end-to-end?
Yes. Use Conversation History Log for every action within a session, Chat Activity Log for who/when/how long and steps/entities captured, and NLU Activity History for usage frequencies and scores - ideal for optimization and compliance.
How customizable are the dashboards?
Highly. Build role-based pages with tables, charts, and KPI widgets. Drag-and-drop layouts, add/rename/delete pages, and control displayed data with dynamic chart filtering and date-range controls.
What live chat metrics are covered?
Answered vs. missed, queue performance, wait times, conversation duration, and agent responsiveness, plus outcomes to correlate bot and agent performance.
What business outcomes can we expect?
Faster optimization (see what works and why), clear proof of value (ROI, savings, revenue), and better customer experiences with lower wait times, higher accuracy, and fewer drops.

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Turn insights into outcomes

Track What Matters. Improve What Counts.

Get a live walkthrough of Druid’s out-of-the-box dashboards, quality tools, and ROI reporting. Learn how teams like yours use these to improve intelligent automation performance week over week.

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