PFS, a leading reference company specializing in digital platforms and automation services for efficient transformation, for the European and LATAM...[...]
Save time & lower costs
Pass repetitive tasks to robots and allow people to focus on work that matters.
Enhance user experience
Provide a conversational AI layer for users' interaction with any enterprise system.
Improve quality
Eliminate user error and increase consistency through standardized processes.
Boost engagement
Make work easier and provide communication gateways exactly where users spend time.
$7.3 Billion operational cost savings from using chatbots in banking by 2023
$439 billion annual cost savings from optimizing processes with chatbots in retail by 2023
$3.6 Billion annual cost savings from using automations with chatbots in healthcare by 2022
$112 Billion annual value of new sales driven in retail by chatbots in 2023
95% of customer interactions will be managed through chatbots by 2025
87% of Executives are looking to implement chatbots in their HR departments
Powerful but flexible NLP technology
Our proprietary NLP (Natural Language Processing) technology focuses on interpreting the user's intent to provide information contextually based on their behavior and preferences. The platform provides advanced NLU features to test utterances, configure stop words, sentiment, and flow matching thresholds.
Connect everything
The platform's Connector Designer allows admins to configure any type of connection to enterprise applications (Open APIs, REST/SOAP, SQL/Oracle, MS, ERP, CRM). In case there is no API available, the DRUID platform can connect to RPA robots to automatically interact with those applications.
Industry knowledge
20+ years of business know-how embedded in ready-made solutions that speed up the deployment up to 10x faster.
Proprietary technology
Advanced NLP/NLU technology allows DRUID to provide fast and accurate answers for excellent user experience.
100% tailored
DRUID provides all the tools needed to build and deploy digital workforce that solves your specific business problems.
Designed for integration
Collect and update data from, and to any internal or 3rd party system or database, to be ahead of customer expectations.
Data security first
Advanced security capabilities, including role-based access control and deployment in the cloud or on-premise.
Here’s how DRUID AI robots help users focus on what matters most
DRUID AI virtual assistants are equipped with over 500 built-in skills for every industry and any role
Increase revenue
Deploy conversational automation to capture new business and nurture existing opportunities.
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Improve acquisition
The multi-channel conversational layer provides new ways to engage both employees and customers.
Reduce churn
DRUID conversational AI enables a self-service experience that promotes higher NPS and CSAT.
Improve user experience
DRUID provides better interactions for users and businesses when and where they need it.
Reduce costs
DRUID reduces resource consumption across all processes by enabling conversational automation.
Route to human
Automatically route to human operator based on predefined rules or no intent recognition.
Meet users wherever they are through multi-language and multi-channel conversations
Whether it's enterprise or social messaging apps, on desktop or mobile, with DRUID you're providing a secure gateway for interaction with your business, through voice conversations, email, Microsoft Teams, Slack, Facebook Messenger, WhatsApp, Twilio, WeChat, or web interfaces.
We partner with top business consultancy and technology companies
Our conversational AI platform is developed, delivered, and deployed in distinguished company
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We’re proud to have helped businesses achieve more with less
Here's what customers have to say about how the DRUID AI platform helped them automate work
''Over 8000 employees in our offices now interact much more easily with our HR department through the DRUID virtual assistants. Thanks to the flexibility of this platform we're now using it to deploy other bots which will streamline our operational processes''
Banca Transilvania
''DRUID relieves the recruitment department of all routine activities. With DRUID AI virtual assistants we're generating contracts for guest stars in real-time by simply taking a picture of their ID cards. The contracts are filled instantly, ready for signature at the end of the show''
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''The DRUID team's expertise in Financial Services and fast response time allowed them to deploy the AI chatbot project in just 2 weeks. Thanks to the chatbot's platform integration with UiPath RPA we can process 3x more requests with the same resources''
OTP Bank
''By using DRUID AI virtual assistants, we're saving over 8 hours per day for the senior management team. Furthermore, this allows our 100 managers who use the DRUID personal assistant - Ana - to dedicate more time to activities that have a positive impact on our business''
Regina Maria
''Implementing DRUID is the first step ASIROM is taking to develop new channels for policies, to provide a fully digital and modern experience for our clients We're starting with travel insurance, but we will continue to deploy chatbots for healthcare and motor as well''
Asirom
''The DRUID Platform's high configurability, advanced NLP features, flexibility, and ease of use helped us to configure and deploy AI-powered chatbots that greatly optimized the leasing offer generation and contract signing processes''
BCR Leasing
Latest news about DRUID
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