Up Romania automates customer interactions through a DRUID AI virtual assistant, available on all company platforms - upromania.ro, uponline.ro,...[...]
Save time & lower costs
Pass repetitive tasks to chatbots and allow people to focus on work that matters.
Enhance user experience
Provide a conversational AI layer for users' interaction with any enterprise system.
Improve quality
Eliminate user error and increase consistency through standardized processes.
Boost engagement
Make work easier and provide communication gateways exactly where users spend time.
$7.3 Billion operational cost savings from using chatbots in banking by 2023
$439 billion annual cost savings from optimizing processes with chatbots in retail by 2023
$3.6 Billion annual cost savings from using automations with chatbots in healthcare by 2022
$112 Billion annual value of new sales driven in retail by chatbots in 2023
95% of customer interactions will be managed through chatbots by 2025
87% of CEOs are looking to implement chatbots in their HR departments
Powerful but flexible NLP technology
Our proprietary NLP (Natural Language Processing) technology focuses on interpreting the user's intent to provide information contextually based on their behavior and preferences. The platform provides advanced NLU features to test utterances, configure stop words, sentiment, and flow matching thresholds.
Connect everything
The platform's Connector Designer allows admins to configure any type of connection to enterprise applications (Open APIs, REST/SOAP, SQL/Oracle, MS, ERP, CRM). In case there is no API available, the Druid platform can connect to RPA robots to automatically interact with those applications.
Industry knowledge
20+ years of business know-how embedded in ready-made chatbots that speed up the deployment up to 10x faster.
Proprietary technology
NLU technology allows Druid chatbots to provide fast and accurate answers for excellent customer experience.
100% tailored
Druid provides the tools needed to build and deploy digital workforce which solves your specific problem.
Designed for integration
Collect and update data from, and to any internal or 3rd party app or database, to be ahead of customer expectations.
Data security first
Deploy Druid either in the most secure cloud, on-premise or in a hybrid model. You have full control over your data.
Here’s how Druid chatbots help users focus on what matters most
Druid chatbots are equipped with over 500 built-in skills for every industry and any role
Reply to questions
Effortlessly train your intelligent assistants to reply to simple or complex questions.
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Send notifications
Multi-channel notifications for any task or workflow. 'Your invoice was issued. Send it to accounting?'
Deliver reports
Generate advanced reports in PDF, MS Word or Excel format by simply asking the chatbot.
Track smart tasks
Continually monitors the enterprise systems, checks tasks and sends status alerts.
Fill in forms
Assists users in filling forms and decreases the operational costs, while improving user experience.
Route to human
Automatically route to human operator based on predefined rules or no intent recognition.
Meet users wherever they are through multi-language and multi-channel conversations
Whether it's enterprise or social messaging apps, on desktop or mobile, with Druid you're providing a secure gateway for interaction with your business, through voice conversations, email, Microsoft Teams, Slack, Facebook Messenger, WhatsApp, Twilio, WeChat, or web interfaces.
We partner with top business consultancy and technology companies
Our chatbot platform is developed, delivered and deployed in distinguished company
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We’re proud to have helped businesses achieve more with less
Here's what customers have to say about how the Druid platform helped them automate work
''Over 8000 employees in our offices now interact much more easily with our HR department through the Druid chatbots. Thanks to the flexibility of this chatbot authoring platform we're now using it to deploy other bots which will streamline our operational processes''
Banca Transilvania
''Druid relieves the recruitment department of all routine activities. With Druid chatbots we're generating contracts for guest stars in real-time by simply taking a picture of their ID cards. The contracts are filled instantly, ready for signature at the end of the show''
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''The DRUID's team expertise in Financial Services and fast response time allowed them to deploy the AI chatbot project in just 2 weeks. Thanks to the chatbot's platform integration with UiPath robots we can process 3x more requests with the same resources''
OTP Bank
''By using Druid chatbots, we're saving over 8 hours per day for the senior management team. Furthermore, this allows our 100 managers who use the Druid personal assistant - Ana - to dedicate more time to activities that have a positive impact on our business''
Regina Maria
''Implementing Druid Chatbots is the first step ASIROM is taking to develop new channels for policies, to provide a fully digital and modern experience for our clients We're starting with travel insurance, but we will continue to deploy chatbots for healthcare and motor as well''
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''The Druid Chatbot Platform's high configurability, advanced NLP features, flexibility and ease-of-use helped us to develop, configure and deploy AI-powered chatbots that greatly optimized the leasing offer generation and contract signing processes''
BCR Leasing
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