TELECOM | AUTOMATED QUERY MANAGEMENT
Liberty Shared Services Uses Druid to Deploy Multi-language AI Agents That Automate 65% of Internal Support Queries
Liberty Global transformed internal operations and enabled real-time access to information using Druid AI technology to automate internal queries while improving efficiency and satisfaction.
0%
internal support queries automated and growing towards 75%
+0K
multi-language tickets automated during a 10-month period
0%
of resolutions ranked as highly satisfactory by users
Password Reset & Access Management
Automate password resets, account unlocks, and MFA-based identity verification—eliminating up to 85% of routine requests.
Incident & Ticket Management
Streamline ticket creation, triage, and SLA-based routing with integrations into ServiceNow, Zendesk, and others - boosting first-contact resolution rates by up to 75%.
Hardware & Asset Management
Automate requests for laptops, software licenses, or virtual machines through CMDB and MDM systems—speeding up provisioning and reducing bottlenecks.
Troubleshooting & Self-Service
Provide instant support for common IT issues like connectivity errors, printer problems, or VPN setup - improving helpdesk productivity by 40–60%.
Reporting & Analytics
Deliver real-time dashboards and automated back-office reports—improving IT reporting efficiency by up to 55% while giving leaders the visibility to optimize resources.
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“Robust channel engagement for partners. Strong support from Alliance and Local Channel Managers. Commitment from senior leadership.”
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“What I like most about DRUID is its neutrality and flexibility. It works well across different ecosystems, with prebuilt connectors and channels that speed up integration.”
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“Well versed in local language, capturing language subtleties for customer-centric models and providing stable scoring for integration with offline proprietary models.”
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“Great support from the sales and tech team that facilitates implementation of an exceptional product, that has allowed us to quickly deploy Agentic AI solutions in our clients.”
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“My experience with DRUID has been really positive. What I like most is how easy it is to build agents and business applications, even complex flows and integrations.”
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“That it is mature. That the API layer is expansive and they have deep knowledge and ability to train on every detail.”
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“It has provided us with fast access to large data storage. It is easy to use, good documentation, flexible and scalable.”
