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    How to Automate the Front Office for Improved Productivity

    May 13, 2022 Andreea Plesea chatbots, customer service, Technology, automation, conversational AI, RPA, Process Automation, front office Comments Off
    How to Automate the Front Office for Improved Productivity

    Over the past five years, robotic process automation (RPA) and conversational AI have gained...

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    Conversational Analytics 101

    May 11, 2022 Andreea Plesea conversational AI, analytics, ROI, chatbot metrics, conversation metrics Comments Off
    Conversational Analytics 101

    Conversational analytics have allowed researchers and developers to explore further the delicate...

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    Conversational Business Apps for Retail: How Conversational AI Can Help Boost Your CX

    May 6, 2022 Andreea Plesea Retail, conversational AI, conversational business apps Comments Off
    Conversational Business Apps for Retail: How Conversational AI Can Help Boost Your CX

    These days, eCommerce is busier than ever! With people opting to shop from home rather than go into...

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    Conversational AI for Utilities: The Key to Delivering a Better Customer Experience

    April 28, 2022 Andreea Plesea customer service, Utilities Comments Off
    Conversational AI for Utilities: The Key to Delivering a Better Customer Experience

    Customers are rarely interactive with their utility companies unless they have a question or there...

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    Digital Solutions to Top Customer Onboarding Challenges

    April 26, 2022 Dan Balaceanu onboarding, customer onboarding Comments Off
    Digital Solutions to Top Customer Onboarding Challenges

    Too often, consumers abandon their onboarding process due to lengthy paperwork and demands for too...

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    How to Design a Conversational Banking Experience

    March 31, 2022 Dan Balaceanu conversational AI Comments Off
    How to Design a Conversational Banking Experience

    Modern technology has certainly solved numerous business problems. However, as technology advances,...

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    Delivering CX in Healthcare: What Do Patients Really Want?

    March 29, 2022 Daniel Balaceanu Healthcare Comments Off
    Delivering CX in Healthcare: What Do Patients Really Want?

    Healthcare is one of the most vital impactors of people’s quality of life. However, it is one of...

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    6 Global Healthcare Challenges & How Conversational AI Can Help

    March 18, 2022 Raluca Resmerita automation, conversational AI, Healthcare Comments Off
    6 Global Healthcare Challenges & How Conversational AI Can Help

    Beginning in March 2020, with the onset of the COVID-19 pandemic, the healthcare industry had...

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    Tips for Training Your Conversational AI Agents

    March 16, 2022 Dan Balaceanu automation, conversational AI, training, utterance Comments Off
    Tips for Training Your Conversational AI Agents

    Conversational AI agents (including chatbots, virtual assistants, robots, and more) are becoming...

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    Navigating EBA, FCA, and SMCR Guidelines for AI

    February 18, 2022 Andreea Plesea Banking, automation, fraud prevention, chatbot data Comments Off
    Navigating EBA, FCA, and SMCR Guidelines for AI

    2021 marked a year of enhanced dependence on technology. As companies shifted to remote working,...

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