Today’s contact centers are sophisticated technology hubs with integrated software systems....
How Conversational Onboarding Improves the Customer Experience
Onboarding marks the start of a new, direct relationship with a client, so it’s critical to get...
Use cases for conversational AI and chatbots for Healthcare
Difficult times and low margins have prompted healthcare providers to find new ways of...
Implementing conversational AI chatbots - How to maximize ROI
It’s never easy for an enterprise to adopt new technology, and conversational AI is no...
Emerging Trends in Contact Center Technology
The modern contact center already uses a host of technologies to manage customer interactions,...
Top Ten Trends in Enterprise Use of Chatbots and Virtual Assistants
Chatbots have come a long way since MIT professor Joseph Weizenbaum introduced ELIZA in 1966....
Chatbot ABCs: An Introductory Glossary of Terms
Chatbots, Artificial Intelligence, conversational UI, Natural Language Processing — what does it...
How AI chatbots improve business efficiency
Business efficiency is a hot topic right now. No matter what sector your organization is in, or...
New perspectives on working from home, since the Covid-19 pandemic
Remote work, gig work, work-from-home; whatever you call it—it’s on the rise. And had been for...
The Covid-19 Pandemic: How Technology Can Help Manage Outbreaks
The world in the grips of a pandemic. The COVID-19 Coronavirus has countries around the globe on...