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AI AGENTS FOR retail

Drive Conversions and Elevate Customer Experience With AI Agents for Retail

Handle orders and returns automatically while creating great shopping experiences. Druid's AI agents for retail deliver personalized recommendations, automate order processing, and provide 24/7 support so you can increase sales and keep customers happy.

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Global retailers trust DRUID AI Agents

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increase in conversion rates by guiding customers with AI-powered product recommendations and seamless checkout flows

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of retail queries resolved automatically, freeing human agents for complex issues while delivering instant, 24/7 assistance.

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improvement in operational efficiency through automated order management, returns, and distributor logistics.

Product Recommendations That Increase Basket Size

Customers are bored with generic shopping experiences. Druid's AI agents use customer profile analytics to deliver dynamic, personalized product suggestions that actually convert browsers into buyers, increasing basket size and customer satisfaction.

  • Feedback analysis that improves products and services
  • Use customer profile analytics for dynamic product suggestions
  • Automate customized deals and personalized offers

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Fast and Error-Free Order Processing

Order management shouldn’t be done manually. Druid automates order processing through conversation flows, integrates with payment platforms, and provides live order and delivery tracking so customers stay informed and engaged throughout their purchase journey.

  • Order processing that's fast and error-free
  • Automate through conversation flows and payment platform integrations
  • Enable live order and delivery tracking through courier integrations

 

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Returns and Exchanges That Keep Customers Happy

Customers need simple return processes. Druid's AI agents handle returns and exchanges automatically through conversational flows, making the process simple and stress-free while maintaining customer loyalty.

  • Fast and simple returns and exchange processes
  • Automate return processes through conversational flows
  • Handle payments, refunds, and exchange processing automatically

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RETAIL | CUSTOMER SUPPORT AND PERSONAL SHOP ASSISTANT

The Largest Retailer in Australia Enhances Customer Experience with Druid's AI Agents

One of Australia’s leading retail chains elevated customer experience and boosted conversion rates with Druid’s personal shop assistant, while streamlining service operations through live chat support and FAQ automation.

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greater website conversion rates

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time saved by customer support

40%

increase in customer satisfaction

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AI AGENTS FOR RETAIL USE CASES

See Druid’s Retail AI Agents in Action

Deploying AI Agents and intelligent automation for retail is a breeze with the Druid solution library that features over 500 skills available in ready-made templates that cover multiple processes.

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Cart & Order Management

Druid AI Agents manage shopping carts, recommend repeat or complementary purchases, deliver real-time order updates, and streamline the returns process—reducing drop-offs and boosting conversion rates.

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Product Recommendations

Druid AI Agents act as personal shopping guides—navigating buyers through catalogs, surfacing the most relevant items, and delivering dynamic product suggestions based on each customer’s 360° profile.

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Marketing Automation Campaigns

Druid AI Agents run targeted campaigns, share promotions, trigger loyalty rewards, and update customers on retailer offers — adding multi-channel capabilities to your marketing automation and boosting conversion rates.

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Customer Feedback

Use multi-channel AI Agents to collect and process customer feedback automatically — turning insights into actionable strategies that drive higher customer loyalty.

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Automated Customer Service and Issue Resolution

Druid AI agents provide 24/7 resolution for complaints, refunds, and more-automatically generating support tickets from customer inquiries and offering multilingual assistance across channels.

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Supply Chain Optimization

Druid AI Agents provide real-time stock availability updates, verify delivery parameters to ensure accuracy and efficiency in order fulfillment, driving smoother operations and higher customer satisfaction.

Questions & Answers

Frequently asked questions

Get answers to the most common questions about Druid's AI agents for retail, their implementation, and results before your demo.

How do Druid AI agents increase sales and improve customer satisfaction in retail?

Druid AI agents provide personalized product recommendations, handle order inquiries instantly, and guide customers through purchases 24/7. They can increase basket size through intelligent suggestions while ensuring customers get immediate support when they need it.

Can Druid AI agents handle returns and exchanges automatically?

Yes, Druid AI agents can process routine returns, initiate exchanges, and handle refunds according to your store policies. They gather necessary information and complete transactions that don't require special approval, streamlining the process for both customers and staff.

What retail operations can Druid AI agents manage effectively?

Druid AI agents handle customer support inquiries, order tracking, product information requests, inventory checks, appointment scheduling for services, and basic troubleshooting.

How do Druid AI agents provide personalized shopping experiences?

Druid AI agents analyze customer data and purchase history to make relevant product recommendations, suggest complementary items, and provide tailored promotions. This creates a personalized experience that drives customer loyalty and increases sales

  • “Robust channel engagement for partners. Strong support from Alliance and Local Channel Managers. Commitment from senior leadership.”

    Sales and Business Development

    IT Services

  • “What I like most about Druid is its neutrality and flexibility. It works well across different ecosystems, with prebuilt connectors and channels that speed up integration.”

    Consultant

    IT Services

  • “Well versed in local language, capturing language subtleties for customer-centric models and providing stable scoring for integration with offline proprietary models.”

    Manager, Project Management

    Insurance

  • “Great support from the sales and tech team that facilitates implementation of an exceptional product, that has allowed us to quickly deploy Agentic AI solutions in our clients.”

    Sales Director

    Software

  • “My experience with Druid has been really positive. What I like most is how easy it is to build agents and business applications, even complex flows and integrations.”

    Consultant

    IT Services

  • “That it is mature. That the API layer is expansive and they have deep knowledge and ability to train on every detail.”

    Chief Strategy Officer

    Banking

  • “It has provided us with fast access to large data storage. It is easy to use, good documentation, flexible and scalable.”

    Research and Development

    IT Services

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for enterprises of all sizes and industries. Anytime, anywhere.

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CONNECT YOUR BUSINESS, UNLOCK ITS POTENTIAL

Ready to Boost Conversions and Delight Customers?

Discover how Druid’s AI Agents for retail drive higher conversions and satisfaction with personalized, seamless retail journeys. Book a demo today.

 

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