A Roadmap to Improved IT Helpdesk Experience via Conversational AI
Just as the world as whole shifts and changes over time, so too does the world of work. Undeniably, over the past three years, the amount of ...
Conversational AI to Improve Tenant Experience with Housing Associations
In times of hardship, teach yourself to be resilient! Covid-19, the war in Ukraine, ...
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How Is Conversational AI Enhancing RPA Capabilities?
Conversational AI (CAI) and Robotic Process Automation (RPA) are two technologies transforming how businesses operate. ...
What Are the Hottest Technologies in 2023?
Make no mistake! 2023 will be a challenging year for businesses. "Nice to have" ...
Agentic AI Paves the Way for a New Dawn in Higher Education
A “Black Swan” event, as defined by author Nassim Nicholas Taleb, has three key traits: it’s an unpredictable outlier, it causes significant ...
The Robots Are Coming, but Are They Coming to Steal Our Jobs?
When the industrial revolution happened, a tidal wave of machines replaced countless jobs almost overnight. Today we are faced with similar ...
Top 5 Employee-Related Challenges of 2023 Solved by Conversational AI
We've been through a lot in the last three years: a global health scare, widespread digitalization of most aspects of life, a shift to remote ...
Are You Keeping Up with Retail's Great Acceleration?
Retail, as we know it today, is omnichannel, multi-purpose and personalized. Digital has established a new world in which consumers are more ...
Will Generative AI and ChatGPT Take Over Human Creativity?
Much has been said and written about generative AI (Gen AI), ChatGPT, and large language models in the last couple of months. Awe and excitement, ...
The Secret to Happy Patients? 7 Healthcare Challenges Solved with AI
Medical science has transformed healthcare into one of the major success stories of our ...
Conversational AI, the Answer to Retail’s Top 3 Challenges in 2023
In many ways, the retail industry is unrecognizable from a decade ago. New technologies, an omnichannel experience, and changing consumer ...
HR Business Challenges in 2023: Time for an Internal Reality Check
The year 2022 began with optimism not seen for many years. The pandemic, a horrendous event that created a global culture of fear, had all but ...
Conversational Business Applications – The Next Level of AI Automation
The desire to communicate has driven the evolution of the human race since the dawn of time. Humans left their hunter-gatherer past behind and ...
Rising to Meet the Expectations of an Impeccable Patient Experience
We live in an always-on world where people have become accustomed to having access ...
7 AI Trends for 2023 to Rock Your Business World
According to McKinsey, top-performing businesses invest twice more in new technologies to build digital businesses ...