The Future of Work Is Being Shaped by LLMs as We Speak
Generative AI has taken the world by storm with an innovative platform that has caused more hype and buzz than any other: ChatGPT. However, with over ...
How Is Conversational AI Breaking the Barriers to Financial Inclusion?
The banking industry is undergoing significant transformation due to technological advancements and changing consumer behaviours, while financial ...
Chatbots, Conversational AI, ChatGPT... Different or the Same?
The proliferation of chatbots in business has gained substantial traction in today’s business landscape. Irrespective of the interface, be it desktop ...
AI-Powered Decision Making for the Bank of the Future
In recent years banks have made massive strides in revolutionizing the way banking services are delivered to both consumers and businesses. Digital ...
What Should Companies Navigating the Future of Work Know?
The pandemic has caused a significant transformation of the workplace, resulting in remote work and the adoption of digital-first ways of working. ...
The Generative AI Dilemma: Use It or Lose It?
In today's rapidly evolving technological landscape, artificial intelligence (AI) stands at the forefront, promising to revolutionize countless ...
Virtual Healthcare: How Is Conversational AI Changing the Game?
In recent years, digital transformation has evolved from being a buzzword to an essential requirement for adapting to changing future conditions in ...
A Roadmap to Improved IT Helpdesk Experience via Conversational AI
Just as the world as whole shifts and changes over time, so too does the world of work. Undeniably, over the past three years, the amount of change ...
Conversational AI to Improve Tenant Experience with Housing Associations
In times of hardship, teach yourself to be resilient! Covid-19, the war in Ukraine, the energy crisis and growing inflation have profoundly marked ...
How Is Conversational AI Enhancing RPA Capabilities?
Conversational AI (CAI) and Robotic Process Automation (RPA) are two technologies transforming how businesses operate. Bringing together their ...
What Are the Hottest Technologies in 2023?
Make no mistake! 2023 will be a challenging year for businesses. "Nice to have" technologies will become "not that nice to have" in 2023. There will ...
Agentic AI Paves the Way for a New Dawn in Higher Education
A “Black Swan” event, as defined by author Nassim Nicholas Taleb, has three key traits: it’s an unpredictable outlier, it causes significant impact, ...
The Robots Are Coming, but Are They Coming to Steal Our Jobs?
When the industrial revolution happened, a tidal wave of machines replaced countless jobs almost overnight. Today we are faced with similar odds.
Top 5 Employee-Related Challenges of 2023 Solved by Conversational AI
We've been through a lot in the last three years: a global health scare, widespread digitalization of most aspects of life, a shift to remote work, ...
Are You Keeping Up with Retail's Great Acceleration?
Retail, as we know it today, is omnichannel, multi-purpose and personalized. Digital has established a new world in which consumers are more ...