BANKING | OPERATIONS HELPDESK
Banca Transilvania Uses Druid AI Agents to Enhance Operational Efficiency
Banca Transilvania enhanced customer and employee experiences with Druid AI by automating helpdesk support, streamlining reports, calculations, and verifications, and accelerating account closure processes to reduce customer waiting times.
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conversations initiated related to helpdesk automation
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employees across 500 offices that actively used the DRUID AI Agent
100%
improvement in the accuracy of information
Onboarding & KYC
Automate document verification, customer information updates, and data collection across channels — reducing onboarding time by up to 60% while ensuring compliance with AML/KYC regulations.
Loan & Credit Applications
Guides applicants, automates eligibility checks, and accelerates approvals with full compliance built in, reducing approval time.
Customer Service & Contact Centers
Handle high-volume FAQs (accounts, savings, credit, payments, funds transfer) via chat, voice, and messaging-reducing call center workload and assisting human agents with real-time recommendations.
Fraud Detection & Proactive Alerts
By monitoring transactions in real time, AI Agents can proactively notify customers of suspicious activity, preventing fraud while enhancing trust and security.
Personalized Banking Services
Deliver context-aware recommendations, product offers, and financial advice at scale, tailored to each customer’s profile and history.
Internal Helpdesk & Reporting
Streamline HR and IT support for employees by automating repetitive requests (e.g., payslips, policies, system troubleshooting), freeing staff to focus on higher-value tasks.
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“Robust channel engagement for partners. Strong support from Alliance and Local Channel Managers. Commitment from senior leadership.”
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“What I like most about DRUID is its neutrality and flexibility. It works well across different ecosystems, with prebuilt connectors and channels that speed up integration.”
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“Well versed in local language, capturing language subtleties for customer-centric models and providing stable scoring for integration with offline proprietary models.”
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“Great support from the sales and tech team that facilitates implementation of an exceptional product, that has allowed us to quickly deploy Agentic AI solutions in our clients.”
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“My experience with DRUID has been really positive. What I like most is how easy it is to build agents and business applications, even complex flows and integrations.”
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“That it is mature. That the API layer is expansive and they have deep knowledge and ability to train on every detail.”
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“It has provided us with fast access to large data storage. It is easy to use, good documentation, flexible and scalable.”
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