higher education MAY 16, 2025

Agentic AI in Higher Education: Redefining Student Experiences

From Conversations to Capabilities: The Rise of Agentic AI Over the past ...

IT support SEPTEMBER 28, 2023

How Can Conversational AI Meet Everybody's Needs in IT Helpdesk?

What's the future of IT helpdesk operations in this ever-evolving business landscape? In a world shaped by remote and hybrid work models, ...

conversational AI AUGUST 03, 2023

From Metrics to ROI: The Complete Picture of Conversational AI Success

Organizations adopt digital initiatives for a competitive edge, integrating technology for improved performance, security, and profitability. A ...

conversational AI JULY 20, 2023

Driving Transformation in HR with Conversational and Generative AI

The world is in constant motion, and the potential for disruption grows as it becomes increasingly interconnected. When it comes to the future of ...

Retail JUNE 29, 2023

Hyper-Personalized Retail: The Power of Conversational AI and ChatGPT

At their very core, humans crave connection above all else, driven by our inherent psychological need to be acknowledged and understood. This ...

conversational AI MAY 04, 2023

How Is Conversational AI Breaking the Barriers to Financial Inclusion?

The banking industry is undergoing significant transformation due to technological advancements and changing consumer behaviours, while ...

conversational AI MARCH 30, 2023

Virtual Healthcare: How Is Conversational AI Changing the Game?

In recent years, digital transformation has evolved from being a buzzword to an essential requirement for adapting to changing future conditions ...

IT support MARCH 23, 2023

A Roadmap to Improved IT Helpdesk Experience via Conversational AI

Just as the world as whole shifts and changes over time, so too does the world of work. Undeniably, over the past three years, the amount of ...

higher education FEBRUARY 23, 2023

Agentic AI Paves the Way for a New Dawn in Higher Education

A “Black Swan” event, as defined by author Nassim Nicholas Taleb, has three key traits: it’s an unpredictable outlier, it causes significant ...

conversational AI NOVEMBER 10, 2022

How Conversational AI Can Help Banks Address the Current Recession

As central banks worldwide raise interest rates in response to inflation, the world is on the verge of a global recession in the coming year. ...

conversational AI NOVEMBER 07, 2022

How to Get the Best ROI Out of Your Conversational AI Solution

It’s never easy for an enterprise to adopt new technology, and conversational AI is no different. But the technology ...

Utilities NOVEMBER 04, 2022

Use Cases for Conversational AI: Energy & Utilities

The energy and utility industries operate 24/7 and have residential and commercial customer bases heavily reliant on dependable, uninterrupted ...

conversational AI OCTOBER 06, 2022

Conversational AI for Supply Chain: 6 Must-Have Features

Supply chain management is sometimes seen as an additional business function rather than a practice that applies to all aspects of a business. In ...

Human Resources SEPTEMBER 07, 2022

Turning the Great Resignation Into the Great Transformation of Work

Over the past year, a record number of employees have quit or are now thinking about doing so. According to

conversational AI SEPTEMBER 01, 2022

What Does Conversational AI in Healthcare Look Like?

AI-powered virtual assistants have gained significant traction in terms of use over the past couple of years. They are taking their place in the ...