Dan Balaceanu
Agentic AI in Higher Education: Redefining Student Experiences
From Conversations to Capabilities: The Rise of Agentic AI Over the past decade, the landscape of higher education has undergone a dramatic shift, ...
How Can Conversational AI Meet Everybody's Needs in IT Helpdesk?
What's the future of IT helpdesk operations in this ever-evolving business landscape? In a world shaped by remote and hybrid work models, ...
From Metrics to ROI: The Complete Picture of Conversational AI Success
Organizations adopt digital initiatives for a competitive edge, integrating technology for improved performance, security, and profitability. A ...
Driving Transformation in HR with Conversational and Generative AI
The world is in constant motion, and the potential for disruption grows as it becomes increasingly interconnected. When it comes to the future of ...
Hyper-Personalized Retail: The Power of Conversational AI and ChatGPT
At their very core, humans crave connection above all else, driven by our inherent psychological need to be acknowledged and understood. This truth ...
How Is Conversational AI Breaking the Barriers to Financial Inclusion?
The banking industry is undergoing significant transformation due to technological advancements and changing consumer behaviours, while financial ...
Virtual Healthcare: How Is Conversational AI Changing the Game?
In recent years, digital transformation has evolved from being a buzzword to an essential requirement for adapting to changing future conditions in ...
A Roadmap to Improved IT Helpdesk Experience via Conversational AI
Just as the world as whole shifts and changes over time, so too does the world of work. Undeniably, over the past three years, the amount of change ...
Agentic AI Paves the Way for a New Dawn in Higher Education
A “Black Swan” event, as defined by author Nassim Nicholas Taleb, has three key traits: it’s an unpredictable outlier, it causes significant impact, ...
How Conversational AI Can Help Banks Address the Current Recession
As central banks worldwide raise interest rates in response to inflation, the world is on the verge of a global recession in the coming year. Several ...
How to Get the Best ROI Out of Your Conversational AI Solution
It’s never easy for an enterprise to adopt new technology, and conversational AI is no different. But the technology offers excellent potential ROI. ...
Use Cases for Conversational AI: Energy & Utilities
The energy and utility industries operate 24/7 and have residential and commercial customer bases heavily reliant on dependable, uninterrupted ...
Conversational AI for Supply Chain: 6 Must-Have Features
Supply chain management is sometimes seen as an additional business function rather than a practice that applies to all aspects of a business. In ...
Turning the Great Resignation Into the Great Transformation of Work
Over the past year, a record number of employees have quit or are now thinking about doing so. According to PwC's Global Workforce Hopes and Fears ...
What Does Conversational AI in Healthcare Look Like?
AI-powered virtual assistants have gained significant traction in terms of use over the past couple of years. They are taking their place in the ...