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AI AGENTS FOR Customer Support

Scale Support without Scaling Headcount With AI Agents for Customer Support

Deliver 24/7 omnichannel customer support, reduce wait times and average handle time, and improve customer satisfaction, with AI-powered Agents and intelligent apps.
 
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Global customer support teams trust DRUID AI Agents

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reduction in inbound call volume by deflecting Tier-0/1 interactions through chat and voice bots

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reduction in average call duration

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agent time savings

Customer Inquiry Handling That Feels Human

Your customers get instant, personalized responses that feel natural and helpful. Druid's AI agents understand context and provide accurate answers, creating positive interactions that build loyalty instead of frustration.

  • Smart ticket routing that knows context
  • Sentiment analysis that prevents escalation
  • Personalized recommendations that drive value

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Free Your Team From Repetitive Tasks

Your best agents are burdened with routine work. Druid handles the repetitive stuff automatically, letting your team focus on building valuable customer relationships and solving complex issues.

  • Enhance agent satisfaction and tenure
  • Build and maintain a self-reliant agent workforce
  • AI agents enhanced with RPA capabilities

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Real-Time Insights That Elevate Every Interaction

Gain instant understanding of customer conversations with AI-powered call summarization, sentiment detection, and contextual recommendations. Druid’s analytics dashbords don’t just track KPIs, they help agents respond smarter, resolve faster, and continuously improve.

  • Turn calls into insights with real-time summarization
  • Detect sentiment and customer intent to guide next-best actions
  • Empower agents with live assist for faster, personalized support

 

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TELECOM | AUTOMATED QUERY MANAGEMENT

Liberty Shared Services Uses Druid to Deploy Multi-language AI Agents That Automate 65% of Internal Support Queries

Liberty Global transformed internal operations and enabled real-time access to information using DRUID AI technology to automate internal queries while improving efficiency and satisfaction.

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internal support queries automated and growing towards 75%

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multi-language tickets automated during a 10-month period

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of resolutions ranked as highly satisfactory by users

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AI AGENTS FOR CUSTOMER SUPPORT USE CASES

See Druid’s Customer Support AI Agents in Action

Deploying AI Agents and intelligent automation for customer support is a breeze with the Druid solution library that features over 500 skills available in ready-made templates that cover multiple processes.

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Automated FAQs & Self-Service

Druid AI agents handle the most common Tier-0 and Tier-1 inquiries (billing questions, password resets, service status, etc.), deflecting repetitive calls and reducing wait times.

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Voice & Multichannel Support

With multiple voice integrations and orchestration capabilities, Druid agents manage customer conversations across chat, voice, and email — now enhanced with multilingual support and real-time translations.

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Call Routing

Druid Conductor analyzes intent and customer profile before the conversation begins, routing calls to the right department or agent based on skill, priority, or availability — improving first-call resolution.

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Intelligent Ticketing & Case Management

Druid AI agents classify issues, assign priority, and suggest responses based on historical resolutions, ensuring faster case closure and consistency in support.

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Agent Assist (Live Support Enhancement)

Druid AI agents support human agents by proactively suggesting answers and next-best actions, reducing handle time, increasing accuracy, and lowering agent burnout.

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Customer Feedback & Sentiment Analysis

Druid AI agents detect tone and sentiment in conversations to gauge customer satisfaction and flag at-risk interactions, enabling proactive service recovery.

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Questions & Answers

Frequently asked questions

Get answers to the most common questions about Druid's AI agents for customer support, their implementation, and results before your demo.

How do Druid AI agents for customer support handle high-volume inquiries without losing quality?

Druid AI agents can process simultaneous conversations while maintaining consistent responses. They're trained on your specific knowledge base and can escalate complex issues to human agents when needed, ensuring your team only handles cases that require human expertise.

Can Druid AI agents integrate with our existing CRM and ticketing systems?

Yes, Druid AI agents integrate seamlessly with popular customer service platforms, including Salesforce, Zendesk, and ServiceNow. This means your team can maintain their current workflows while automating routine inquiries like order status and password resets.

What types of customer inquiries can Druid AI agents handle automatically?

Druid AI agents can manage a broad range of customer inquiries across both customer-facing and internal support functions, automating up to 60–80% of Tier-0 and Tier-1 inquiries that don’t require human intervention. They excel at automating repetitive, high-volume requests such as claims processing, order tracking, account balance inquiries, password resets, FAQ responses, basic troubleshooting, or appointment scheduling, freeing human agents for more complex or high-value cases.

How quickly can we deploy Druid AI agents for customer support?

Most organizations deploy Druid AI agents handling customer inquiries within 2-4 weeks. Druid's pre-built templates and solution library mean you don't need to train AI from scratch - agents come ready with customer service knowledge.

  • “Robust channel engagement for partners. Strong support from Alliance and Local Channel Managers. Commitment from senior leadership.”

    Sales and Business Development

    IT Services

  • “What I like most about DRUID is its neutrality and flexibility. It works well across different ecosystems, with prebuilt connectors and channels that speed up integration.”

    Consultant

    IT Services

  • “Well versed in local language, capturing language subtleties for customer-centric models and providing stable scoring for integration with offline proprietary models.”

    Manager, Project Management

    Insurance

  • “Great support from the sales and tech team that facilitates implementation of an exceptional product, that has allowed us to quickly deploy Agentic AI solutions in our clients.”

    Sales Director

    Software

  • “My experience with DRUID has been really positive. What I like most is how easy it is to build agents and business applications, even complex flows and integrations.”

    Consultant

    IT Services

  • “That it is mature. That the API layer is expansive and they have deep knowledge and ability to train on every detail.”

    Chief Strategy Officer

    Banking

  • “It has provided us with fast access to large data storage. It is easy to use, good documentation, flexible and scalable.”

    Research and Development

    IT Services

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for enterprises of all sizes and industries. Anytime, anywhere.

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Ready to Automate Tier-0/1 Support Without Replacing Your Systems?

See how Druid's AI Agents automate customer interactions without replacing your existing telephony, CRM, or ITSM. Book a demo today.

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