TELECOM | AUTOMATED QUERY MANAGEMENT
Liberty Shared Services Uses Druid to Deploy Multi-language AI Agents That Automate 65% of Internal Support Queries
Liberty Global transformed internal operations and enabled real-time access to information using Druid AI technology to automate internal queries while improving efficiency and satisfaction.
+0%
internal support queries automated and growing towards 75%
+0K
multi-language tickets automated during a 10-month period
78%
of resolutions ranked as highly satisfactory by users
Order-to-Cash (FINANCE)
Druid AI Agents optimize the order-to-cash process by automating key steps—from order entry to invoicing and collections—reducing errors, accelerating cash flow, and enhancing customer satisfaction.
Record-to-Report (FINANCE)
Druid AI Agents streamline the record-to-report process by automating financial reporting, reconciliations, and tax provisioning—enhancing accuracy, ensuring compliance, and accelerating close cycles.
Procure-to-Pay (FINANCE)
Druid AI Agents enhance the procure-to-pay process by automating accounts payable, enabling vendor self-service, and removing language barriers—reducing cycle times, errors, and support overhead.
IT Helpdesk automation (IT)
Druid AI Agents automate IT helpdesk tasks—from ticketing and password resets to live chat and troubleshooting—boosting productivity by up to 60% and cutting response times by up to 85%.
Email Handling and Language Neutralization
Druid AI Agents automate email handling, translate content, and support operators with AI-driven responses in multiple languages, cutting response time and helping global teams overcome language barriers.
Agent Assist for Service Teams (CX)
Druid Agent Assist empowers service teams with intelligent, context-aware support that enhances customer experiences, cuts off response time, and boosts operational efficiency.
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“Robust channel engagement for partners. Strong support from Alliance and Local Channel Managers. Commitment from senior leadership.”
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“What I like most about Druid is its neutrality and flexibility. It works well across different ecosystems, with prebuilt connectors and channels that speed up integration.”
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“Well versed in local language, capturing language subtleties for customer-centric models and providing stable scoring for integration with offline proprietary models.”
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“Great support from the sales and tech team that facilitates implementation of an exceptional product, that has allowed us to quickly deploy Agentic AI solutions in our clients.”
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“My experience with Druid has been really positive. What I like most is how easy it is to build agents and business applications, even complex flows and integrations.”
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“That it is mature. That the API layer is expansive and they have deep knowledge and ability to train on every detail.”
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“It has provided us with fast access to large data storage. It is easy to use, good documentation, flexible and scalable.”