Today’s contact centers are sophisticated technology hubs with integrated software systems....
How Conversational Onboarding Improves the Customer Experience
Onboarding marks the start of a new, direct relationship with a client, so it’s critical to get the...
Use cases for conversational AI and chatbots for Healthcare
Difficult times and low margins have prompted healthcare providers to find new ways of optimizing...
Implementing conversational AI chatbots - How to maximize ROI
It’s never easy for an enterprise to adopt new technology, and conversational AI is no different....
Emerging Trends in Contact Center Technology
The modern contact center already uses a host of technologies to manage customer interactions,...