Human Resources

8 Key Features of Conversational AI Solutions for HR

From automating mundane tasks to providing data-driven insights, we review key features how conversational AI transforms recruiting and managing employees.

The 21st century dramatically changed how we live and work. Perhaps one of the most transformative changes has been the rise of conversational AI and its impact on the business world. Conversational AI is already used in various industries to optimize processes, increase efficiency, and improve outcomes. The HR industry is no exception, and conversational AI quickly becomes a key component of successful HR operations.

From automating repetitive tasks to providing data-driven insights, conversational AI transforms how HR professionals recruit and manage employees. Virtual AI assistants often make it possible for HR departments to do more with less. Here are just a few ways in which conversational AI is revolutionizing the HR industry as we speak:

1. Streamlining Processes

One of the biggest advantages of conversational AI is its ability to automate repetitive tasks. This is particularly valuable in the HR industry, where there are often a lot of manual, time-consuming tasks that need to be carried out daily.

Conversational AI frees up human resources professionals to focus on more strategic initiatives, by automating these tasks. For example, rather than spending hours sifting through resumes, conversational AI technology helps to screen candidates and identify the most qualified applicants. This saves time and ensures that only the most qualified candidates make it through to the interview stage.

2. Enhancing the Candidate Experience

As anyone looking for a job knows, the process can be quite frustrating. Candidates often feel like they are just a number in a database, and it can be very difficult to get any insight into the status of their application.

Conversational AI is changing this by providing candidates with a more personalized experience. For example, virtual AI assistants will provide personalized feedback to candidates based on their applications, rather than sending out generic rejection emails. This not only enhances the candidate experience but also helps to build a talent pipeline for future openings.

During recruitment, a conversational AI assistant will make the process more personalized and interactive, which can make candidates feel more valued. Additionally, conversational AI will help candidates get answers to their questions quickly and easily. This can improve the overall candidate experience and increase the likelihood that they will accept an offer of employment.

3. Improving Employee Engagement

Employee engagement is a major challenge for HR departments. After all, it isn't easy to keep employees motivated and engaged when dealing with the day-to-day grind of their jobs. Additionally, employee engagement is often seen as a “soft” issue, making it difficult to get buy-in from senior leaders.

With the help of conversational AI, HR professionals can proactively identify and address engagement issues before they become problems. For example, conversational AI will help you bring together data about your employees satisfaction levels and flag employees who seem to be disengaged. This information can then be used to develop action plans to improve employee engagement.

4. Facilitating Onboarding

The onboarding process is necessary to the success of any new hire, but it can often be a challenge for HR professionals. With the help of conversational AI, onboarding can be made more efficient and effective.

Conversational AI can help new hires by providing a virtual AI assistant to answer their questions and help them navigate your company's systems. In addition, you can support the onboarding process, helping new hires understand your company's culture and values. Onboarding is often time-consuming, but conversational AI can help reduce the time it takes to onboard new employees.

See for yourself how DRUID’s conversational AI solutions can transform your HR processes, providing intelligent tools to find and retain talent.

5. Managing Employee Relations

Employee relations used to be a complex and time-consuming task for human resources. In the past, HR managers had to manually to keep track of employee vacation days, sick days, and work hours. This was a tedious and error-prone process. However, with the advent of conversational AI, managing employee relations has become much easier.

Now, due to complex automations, a DRUID conversational AI assistant is able to connect to your enterprise systems and RPA technologies to bring together the data you need to keep track of an employee vacation days, sick days, and work hours. The HR manager can easily access this information through a simple conversation. No more more manual tracking or error-prone processes!

6. Alleviating Workload with Online Training

In the past, training and development were often seen as separate entities. HR would develop training programs and then hand them off to L&D (Learning & Development department) to execute. Today, there is a growing recognition that the two functions are inextricably linked. After all, what’s the point of investing in training if there’s no way to measure its impact on employee performance?

Conversational AI plays a major role in shifting from traditional training methods to more modern, data-driven approaches. By automatically collecting and analyzing data, conversational AI platforms can track employee progress and identify areas where additional support is needed.

What’s more, you can deliver personalized content relevant to each individual’s role and development stage. This is a major advantage over traditional e-learning platforms, which often provide generic content that is not tailored to the needs of specific employees.

7. Improving Diversity and Inclusion

Diversity and inclusion are important to the success of any organization, but they can be difficult to achieve. HR departments are often tasked with finding ways to increase diversity and inclusion within their companies, but they may not have the time or resources to do so effectively.

Conversational AI helps organizations improve diversity and inclusion in several ways. For example, you can use it to collect data on the demographics of job applicants and employees. This data can then be used to identify areas where the company may lack diversity and take steps to address those issues. Additionally, you can provide employees with information on the company's diversity and inclusion policies and procedures.

Furthermore, conversational AI helps create an inclusive environment within the workplace. For example, virtual AI assistants can answer employees' questions about policies and procedures regarding harassment and discrimination. By doing so, conversational AI helps you create a more inclusive workplace for all employees.

8. Reducing Employee Turnover

Employee turnover is a major challenge for HR departments. Not only does it cost the company money to replace departing employees, but it can also hurt morale and productivity.

Using conversational AI, HR departments can reduce employee turnover in several ways. For example, you can collect data on why employees leave the company. This data can then be used to identify trends and take steps to address the underlying issues. Also, conversational AI can provide departing employees with information on exit interviews and other feedback mechanisms.

Moreover, a virtual AI assistant can help you collect employee engagement and performance data, helping you identify warning signs that an employee may be considering quitting. You can use this information to take proactive steps to address the issue and keep the employee from leaving.

The Bottom Line

Conversational AI is available 24/7, and by automating the process of data collection and analysis, alleviating workloads, and streaming human resource management, it began to transform the role of HR. Additionally, conversational AI delivers personalized content relevant to each individual’s role and development stage. And finally, it can be used to improve diversity and inclusion within the workplace. By taking advantage of these capabilities, HR departments can reduce employee turnover and create a more inclusive workplace.


See how this leading chain of supermarkets and convenience stores capitalized on DRUID Conversational AI technology to find and retain HR talent.

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