The modern contact center already uses a host of technologies to manage customer interactions,...
Top Ten Trends in Enterprise Use of Chatbots and Virtual Assistants
Chatbots have come a long way since MIT professor Joseph Weizenbaum introduced ELIZA in 1966....
Chatbot ABCs: An Introductory Glossary of Terms
Chatbots, Artificial Intelligence, conversational UI, Natural Language Processing — what does it...
How AI chatbots improve business efficiency
Business efficiency is a hot topic right now. No matter what sector your organization is in, or...
New perspectives on working from home, since the Covid-19 pandemic
Remote work, gig work, work-from-home; whatever you call it—it’s on the rise. And had been for...
The Covid-19 Pandemic: How Technology Can Help Manage Outbreaks
The world in the grips of a pandemic. The COVID-19 Coronavirus has countries around the globe on...
7 Technologies Powering the Business Process Automation Revolution
Macroeconomic factors are pushing businesses across sectors to find ways to lower costs, improve...
How Do Chatbots Learn?
Chatbots are getting a lot of press these days. Which is great for chatbot companies, right?...
Top Recent Chatbot Innovations
Chatbots aren’t new. We dove into the history of this ground-breaking technology in a previous...
The Origins of Modern Chatbots
According to Grand View Research, the global market for chatbots will reach $1.23 billion by...