The rise of AI-driven chatbots
Join forces with technology to meet ever-changing customer expectations
Lifestyle is changing fast. Digital-first customers expect quick and flexible interactions, tailored to their needs, and smartphones or IoT devices come to support this by becoming more present in people's lives.
Chatbots provide an AI-powered connected digital gateway that covers customer changing expectations, while insurers experience a significant reduction in costs needed to cover frequent requests, but also a high level of customer satisfaction.
of customer interactions will be automated using chatbots by 2022 [Chatbots Magazine]
of the customer relationships will be managed without interacting with a human by 2020 [Gartner]
of repetitive finance tasks will be automated with chatbots in the next 3 years [Credence Research]
customer service hours will be saved using chatbots in the banking sector, by the end of 2023 [Juniper Rersearch]
Add a conversational AI layer to insurance processes
Make insurance as simple as asking your best friend