Trusted by hundreds of leading companies
The impact of AI-driven virtual assistants in driving customer satisfaction
Virtual customer agents (VCAs) offer various benefits for contact centers and customer support teams, from improved customer satisfaction and cost saving to increased employee engagement. Top analyst companies named these technologies among the top five expected to deliver the most value for customer experience and customer support automation in the next five years.
DRUID's conversational AI interface and automation capabilities provide users with more self-service options, allowing contact center agents to focus on handling more complex customer interactions that eventually improve the customer experience.
of customer interactions with their banks will be automated using conversational AI
of agents who use automation are able to spend most of their time solving complex problems
of executives say AI virtual assistants enhance productivity by automatically following up on scheduled tasks
of CIOs and CTOs agree that conversational bots can deliver large return on investment for minimal effort
Drive improved engagement and customer satisfaction with conversational AI for contact centers
Deploying conversational AI for contact centers is a breeze with the DRUID solution library, which features over 500 skills available in ready-made templates that cover multiple processes.
Enhance agent satisfaction and tenure
Our virtual agents are ready to take over routine tasks and work side-by-side with human companions to unleash their full potential.
Accurately monitor and enhance call center KPIs
Powerful analytics enhance your team's performance while allowing stakeholders to spot trends, discover patterns, and make informed decisions.
Build and maintain a self-reliant agent workforce
Maximize your existing agents' experience and present the new agents with proactive suggestions to cut the learning curve and increase CSAT.
Unmatched performance across time zones and geographies
Fusing in a user-friendly cockpit everything an agent needs to get their job done across channels, systems, business applications, and languages.
RPA enhanced with Conversational AI capabilities
DRUID AI virtual assistants can help you manage your calendar just like a human assistant, with 24/7 availability to manage meeting requests and tasks via text or voice conversations.
From agile operations to orchestrated experiences
Quickly solve FAQs, escalate to human agents for high-value assistance, gain up to 80% agent capacity boost and build great moments with customers.
OTP Bank improves customer support during pandemic with help from DRUID AI conversational automation
OTP Bank deployed DRUID conversational automation on their public website to provide customers with 24/7 access to banking products and automate key customer support processes.
What our customers are saying
"Over 8000 employees in our offices now interact much more easily with our HR department through the DRUID virtual assistants. Thanks to the flexibility of this platform we're now using it to deploy other bots which will streamline our operational processes"
"The DRUID Platform's high configurability, advanced NLP features, flexibility, and ease of use helped us to configure and deploy AI-powered chatbots that greatly optimized the leasing offer generation and contract signing processes"
"The DRUID team's expertise in Financial Services and fast response time allowed them to deploy the conversational AI project in just 2 weeks. Thanks to the conversational AI platform integration with UiPath RPA we can process 3x more requests with the same resources"
Developed and deployed in distinguished companies
Multi-territory agreements with global technology and consultancy companies instill DRUID conversational AI technology in complex hyper-automations projects with various use cases, across all industries.
Enhance user experience with DRUID conversational AI and automation
Schedule a demo with our experts and learn how you can pass all the repetitive tasks to DRUID conversational AI assistants and allow your team to focus on work that matters.