CONVERSATIONAL AUTOMATION FOR CONTACT CENTERS

Unlock a new level of productivity with robots and conversational AI

Deliver 24/7 customer support, reduce wait times, improve customer satisfaction, and increase employee engagement with conversational AI-powered virtual assistants and automation.

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Trusted by hundreds of leading companies
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THE RISE OF CONVERSATIONAL AI

The impact of AI-driven virtual assistants in driving customer satisfaction

Virtual customer agents (VCAs) offer various benefits for contact centers and customer support teams, from improved customer satisfaction and cost saving to increased employee engagement. Top analyst companies named these technologies among the top five expected to deliver the most value for customer experience and customer support automation in the next five years.

DRUID's conversational AI interface and automation capabilities provide users with more self-service options, allowing contact center agents to focus on handling more complex customer interactions that eventually improve the customer experience.

LET'S HAVE A CHAT
90%

of customer interactions with their banks will be automated using conversational AI

85%

of agents who use automation are able to spend most of their time solving complex problems

61%

of executives say AI virtual assistants enhance productivity by automatically following up on scheduled tasks

57%

of CIOs and CTOs agree that conversational bots can deliver large return on investment for minimal effort

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THE CONVERSATIONAL AI LAYER TO ANY CUSTOMER SUPPORT PROCESS

Drive improved engagement and customer satisfaction with conversational AI for contact centers

Deploying conversational AI for contact centers is a breeze with the DRUID solution library, which features over 500 skills available in ready-made templates that cover multiple processes.

Enhance agent satisfaction and tenure

Our virtual agents are ready to take over routine tasks and work side-by-side with human companions to unleash their full potential.

Accurately monitor and enhance call center KPIs

Powerful analytics enhance your team's performance while allowing stakeholders to spot trends, discover patterns, and make informed decisions.

Build and maintain a self-reliant agent workforce

Maximize your existing agents' experience and present the new agents with proactive suggestions to cut the learning curve and increase CSAT.

Unmatched performance across time zones and geographies

Fusing in a user-friendly cockpit everything an agent needs to get their job done across channels, systems, business applications, and languages.

RPA enhanced with Conversational AI capabilities

DRUID AI virtual assistants can help you manage your calendar just like a human assistant, with 24/7 availability to manage meeting requests and tasks via text or voice conversations.

From agile operations to orchestrated experiences

Quickly solve FAQs, escalate to human agents for high-value assistance, gain up to 80% agent capacity boost and build great moments with customers.

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READ FULL CASE STUDY
SUCCESS STORY

OTP Bank improves customer support during pandemic with help from DRUID AI conversational automation

SOLUTION

OTP Bank deployed DRUID conversational automation on their public website to provide customers with 24/7 access to banking products and automate key customer support processes.

TESTIMONIALS and SUCCESS STORIES

What our customers are saying

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"Over 8000 employees in our offices now interact much more easily with our HR department through the DRUID virtual assistants. Thanks to the flexibility of this platform we're now using it to deploy other bots which will streamline our operational processes"

DIGITAL TECHNOLOGY DIRECTOR Banca Transilvania
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"The DRUID Platform's high configurability, advanced NLP features, flexibility, and ease of use helped us to configure and deploy AI-powered chatbots that greatly optimized the leasing offer generation and contract signing processes"

IT Director ERSTE Group
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"The DRUID team's expertise in Financial Services and fast response time allowed them to deploy the conversational AI project in just 2 weeks. Thanks to the conversational AI platform integration with UiPath RPA we can process 3x more requests with the same resources"

PROJECT MANAGEMENT DIRECTOR OTP Bank
LEARN MORE

Stay up to speed with conversational AI and how it can help you achieve more

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WHITEPAPER

Get our free conversational AI guide

Get our free ebook on how conversational AI redefines the experiences of your customers and employees.

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GLOBAL STRATEGIC PARTNERSHIPS

Developed and deployed in distinguished companies

Multi-territory agreements with global technology and consultancy companies instill DRUID conversational AI technology in complex hyper-automations projects with various use cases, across all industries.

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Enhance user experience with DRUID conversational AI and automation

Schedule a demo with our experts and learn how you can pass all the repetitive tasks to DRUID conversational AI assistants and allow your team to focus on work that matters.

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