CONVERSATIONAL AI FOR RETAIL

Revolutionize your retail business with conversational automation and AI

Use conversational AI to enable an interactive customer experience while automating customized deals and product suggestions, live order updates, delivery tracking, payments, returns and more.

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Trusted by hundreds of leading companies
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THE RISE OF CONVERSATIONAL AI

Deploy the latest technology to meet ever-changing customer expectations

Modern Retail has seen significant changes in the past years due to migration towards self-service, digital acquisitions, and events like the COVID-19 pandemic that pushed people and businesses towards e-commerce.

And customer service in Retail is evolving as well thanks to digital transformation, so repetitive tasks in processes like order management, invoicing, and customer support are being automated through robots so agents can focus on work that contributes most to customer satisfaction.

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90%

of customer interactions will be automated using conversational AI virtual assistants

85%

of the customer relationships will be managed without interacting with humans

70%

of white-collar workers will interact with conversational platforms daily

30%

of customer service costs can be reduced by implementing conversational AI automation

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THE CONVERSATIONAL AI LAYER TO ANY RETAIL PROCESS

Provide a superior customer experience while increasing revenue through automation enabled by conversational AI

Deploying conversational AI for retail is a breeze with the DRUID solution library, which features over 500 skills available in ready-made templates that cover multiple processes.

Order processing

Automate order processing through conversation flows and advanced integrations with your internal systems and payment processing platforms.

Delivery tracking

Enable advanced live order and delivery tracking in conversations through integrations with courier platforms via APIs, SQL, and RPA.

Product suggestions

Use automation through AI-powered robots and customer profile analytics to enable dynamic product suggestions pro-actively or on request.

Customer feedback

Use multi-channel conversational AI robots to collect and process customer feedback automatically and provide a superior customer experience.

Marketing automation

Add customized multi-channel capabilities to your marketing automation campaigns and boost conversion rate.

24/7 customer support

DRUID Conversational AI assistants easily integrate with knowledge-base systems, allowing them to provide 24/7 conversations for fast problem resolution.

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READ FULL CASE STUDY
SUCCESS STORY

OTP Bank improves customer support during pandemic with help from DRUID AI conversational automation

SOLUTION

OTP Bank deployed DRUID conversational automation on their public website to provide customers with 24/7 access to banking products and automate key customer support processes.

TESTIMONIALS

What our customers are saying

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"Over 8000 employees in our offices now interact much more easily with our HR department through the DRUID virtual assistants. Thanks to the flexibility of this platform we're now using it to deploy other bots which will streamline our operational processes"

DIGITAL TECHNOLOGY DIRECTOR Banca Transilvania
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"The DRUID Platform's high configurability, advanced NLP features, flexibility, and ease of use helped us to configure and deploy AI-powered chatbots that greatly optimized the leasing offer generation and contract signing processes"

IT Director ERSTE Group
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"The DRUID team's expertise in Financial Services and fast response time allowed them to deploy the conversational AI project in just 2 weeks. Thanks to the conversational AI platform integration with UiPath RPA we can process 3x more requests with the same resources"

PROJECT MANAGEMENT DIRECTOR OTP Bank
LEARN MORE

Stay up to speed with conversational AI and how it can help you achieve more

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WHITEPAPER

Get our free conversational AI guide

Get our free ebook on how conversational AI redefines the experiences of your customers and employees.

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GLOBAL STRATEGIC PARTNERSHIPS

Developed and deployed in distinguished company

Multi-territory agreements with global technology and consultancy companies instill DRUID conversational AI technology in complex hyper-automations projects with various use cases, across all industries.

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Enhance user experience with DRUID conversational AI and automation

Schedule a demo with our experts and learn how you can pass all the repetitive tasks to DRUID conversational AI assistants and allow your team to focus on work that matters.

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