CONVERSATIONAL AI FOR RETAIL

Revolutionize your retail business with conversational automation and AI

Use conversational AI to enable an interactive customer experience while automating customized deals and product suggestions, live order updates, delivery tracking, payments, returns and more.

GET THE GUIDE REQUEST DEMO
Trusted by hundreds of leading companies
  • druid-customer-auchan
  • druid-customer-generali-group
  • druid-customer-carrefour
  • druid-customer-metro
  • druid-customer-generali
  • druid-customer-otpbank
  • druid-customer-kmart
  • druid-customer-raiffeisen
  • druid-customer-liberty-global
  • druid-customer-regina-maria
  • druid-customer-mcdonalds
  • druid-customer-nhs
  • druid-customer-orange
  • druid-customer-pwc
  • druid-customer-saint-gobain
  • druid-customer-sodexo
  • druid-customer-surrey
  • druid-customer-texas-childrens-hospital
  • druid-customer-tmobile
  • druid-customer-transilvania-bank
  • druid-customer-uipath
THE RISE OF CONVERSATIONAL AI

Deploy the latest technology to meet ever-changing customer expectations

Modern Retail has seen significant changes in the past years due to migration towards self-service, digital acquisitions, and events like the COVID-19 pandemic that pushed people and businesses towards e-commerce.

And customer service in Retail is evolving as well thanks to digital transformation, so repetitive tasks in processes like order management, invoicing, and customer support are being automated through robots so agents can focus on work that contributes most to customer satisfaction.

LET'S HAVE A CHAT
90%

of customer interactions will be automated using conversational AI virtual assistants

85%

of the customer relationships will be managed without interacting with humans

70%

of white-collar workers will interact with conversational platforms daily

30%

of customer service costs can be reduced by implementing conversational AI automation

druid-conversational-ai-retail-suggestions
THE CONVERSATIONAL AI LAYER TO ANY RETAIL PROCESS

Provide a superior customer experience while increasing revenue through automation enabled by conversational AI

Deploying conversational AI for retail is a breeze with the DRUID solution library, which features over 500 skills available in ready-made templates that cover multiple processes.

Order processing

Automate order processing through conversation flows and advanced integrations with your internal systems and payment processing platforms.

Delivery tracking

Enable advanced live order and delivery tracking in conversations through integrations with courier platforms via APIs, SQL, and RPA.

Product suggestions

Use automation through AI-powered robots and customer profile analytics to enable dynamic product suggestions pro-actively or on request.

Customer feedback

Use multi-channel conversational AI robots to collect and process customer feedback automatically and provide a superior customer experience.

Marketing automation

Add customized multi-channel capabilities to your marketing automation campaigns and boost conversion rate.

24/7 customer support

DRUID Conversational AI assistants easily integrate with knowledge-base systems, allowing them to provide 24/7 conversations for fast problem resolution.

TESTIMONIALS

What our customers are saying

profi_logo

"Implementing DRUID as a tool to simplify the whole hiring process, has brought improvements both in terms of time spent on documents and accuracy of data recorded, as the information is automatically filled in and entered into the system."

STORE MANAGER PROFI
erste-group-conversational-ai

"The DRUID Platform's high configurability, advanced NLP features, flexibility, and ease of use helped us to configure and deploy AI-powered chatbots that greatly optimized the leasing offer generation and contract signing processes"

IT Director ERSTE Group
otp-bank-conversational-ai

"The DRUID team's expertise in Financial Services and fast response time allowed them to deploy the conversational AI project in just 2 weeks. Thanks to the conversational AI platform integration with UiPath RPA we can process 3x more requests with the same resources"

PROJECT MANAGEMENT DIRECTOR OTP Bank
profi_logo
READ FULL CASE STUDY
SUCCESS STORY

Profi, a major Eastern European chain of supermarkets and convenience stores worked with PwC, a multi-territory DRUID strategic partner, to capitalize on conversational technology and RPA bots to automate HR manual, repetitive tasks.

SOLUTION

Working in close partnership with PwC, the solution was to design and train an AI virtual assistant integrated with HR software systems, supported by DRUID technology in conjunction with UiPath RPA bots. It automates now all activities related to the generation of employment contracts and staff integration within the company, but not only.

cs-auchan-logo
READ FULL CASE STUDY
SUCCESS STORY

Auchan relies on DRUID conversational AI to drive operational excellence and tackle the industry's most pressing challenges. From streamlining workflows and accessing information to optimizing inventory management and providing IT support, Felix has effectively unleashed the full potential of the retailer's internal technology ecosystem.

SOLUTION

Felix represents a comprehensive technology support tool, serving as a centralized hub for all the needs and inputs of Auchan's staff. It now serves as the primary point of contact for any ticket raised by an employee, regardless of its content or location.

READ FULL CASE STUDY
SUCCESS STORY

Largest retailer in Australia enhances customer experience with DRUID Conversational AI to automate customer interactions and improve the customer experience.

SOLUTION

CHATTERBOT, the retail virtual assistant integrates the ability to identify and track orders, offering detailed information on status, selected courier, and delivery tracking. Thanks to DRUID’s native support integrations, it is available for customers in 13 languages.

READ FULL CASE STUDY
SUCCESS STORY

One of the top retailers, part of the biggest retail group in Europe, partnered with DRUID to exploit conversational technology and RPA to create a personalized, automated HR support ecosystem.

SOLUTION

DRUID's smart virtual HR assistant helps, through intuitive conversation, providing answers to the most frequently asked questions related to HR admin - certificates, holidays, health insurance, or other information related to the compensation and benefits package, mobility, policies, and various human resources processes and more.

GLOBAL STRATEGIC PARTNERSHIPS

Developed and deployed in distinguished company

Multi-territory agreements with global technology and consultancy companies instill DRUID conversational AI technology in complex hyper-automations projects with various use cases, across all industries.

uipath-druid-ai-partner
druid-chatbots-partner-microsoft-dark
08-druid-chatbot-pwc
ey-druid-ai-partner
deloitte-druid-ai-partner5
13-druid-chatbot-kpmg

Enhance user experience with DRUID conversational AI and automation

Schedule a demo with our experts and learn how you can pass all the repetitive tasks to DRUID conversational AI assistants and allow your team to focus on work that matters.

REQUEST DEMO FREE TRIAL