The rise of AI-driven chatbots
Join forces with technology to meet ever-changing customer expectations
Modern Retail has seen significant changes in the past years due to migration towards self-service, digital acquisitions, and events like the COVID-19 pandemic that pushed people and businesses towards e-commerce.
And customer service in Retail is evolving as well thanks to digital transformation, so repetitive tasks in processes like order management, invoicing, and customer support are being automated through robots so that agents can focus on work that contributes most to customer satisfaction.
of customer interactions will be automated using AI-powered chatbots by 2022 [Chatbots Magazine]
of the customer relationships will be managed without interacting with a human by 2025 [Gartner]
of white-collar workers will interact with conversational platforms daily by 2022 [Gartner]
of customer service costs can be reduced by implementing AI-powered chatbots [Market Research]
Add a conversational AI layer to retail processes
Deliver instant service with the utility your customers expect