Use Cases for Conversational AI: Energy & Utilities
The energy and utility industries operate 24/7 and have residential and commercial customer bases heavily reliant on dependable, uninterrupted ...
Conversational AI in Retail: Top 7 Use Cases
The only constant in retail and logistics is change. Businesses have dealt with more change in the last two years than in the previous two ...
Top Ten Trends in Enterprise Use of Chatbots and Virtual Assistants
Chatbots have come a long way since MIT professor Joseph Weizenbaum introduced ELIZA in 1966. ELIZA used substitution methodology and ...