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AI agents in action: trends, use cases, and best practices for enterprise automation

Stay ahead with expert insights, real-world success stories, and proven strategies for deploying AI agents that transform business processes, boost productivity, and drive enterprise growth.

Nurse calling patient about an appointment reminder
Healthcare
Healthcare call center automation: How agentic AI fixes patient access
Unanswered calls cost healthcare providers patients and revenue. See how agentic AI automates scheduling, billing, and after-hours support at scale.
Higher education professionals walking together on the university halls
higher education
AI governance in higher education: A framework for academic and operational AI
AI governance in higher education means more than a classroom policy. Here's the framework covering data, vendors, and operational AI agents.
University teacher using her laptop with blackboard behind her
higher education
How AI in college admissions covers what your staff can’t
Admissions inquiries pile up after 5 PM and on weekends, and most offices can't staff around it. Here's how AI agents close that gap.
Higher education professional talking on the phone in an office setting
higher education
What student engagement platforms do after hours
39% of higher ed AI interactions happen after hours. See what AI platforms for 24/7 student engagement actually do, and how to evaluate one.
Automated Insurance Claims How AI Is Transforming Claims Processing
Insurance
Automated insurance claims: How AI is transforming claims processing
Why 70% of customers will start claims via AI by 2028. Discover how automated insurance claims and multiagent systems redefine the claims lifecycle.
Doctor discussing with a patient during an appointment
Healthcare
Automated appointment reminders: From notifications to AI agents
Automated appointment reminders reduce no-shows, but AI agents go further by handling rescheduling and cancellations too. See real healthcare results.
Woman insurance broker showing agentic AI in insurance recommendations to client on tablet
Insurance
Agentic AI in insurance: A guide for brokers and insurers
Discover how agentic AI is helping brokers and insurers through automated quoting, claims processing, lead capture, and 24/7 customer service
Man in white shirt and glasses looking at laptop screen with a female colleague behind him
ai agents
How to build an AI agent: Enterprise guide
Learn how to build an AI agent, from defining your goal to connecting systems and governing deployment. A practical guide for enterprise teams, with ...
Man with glasses in a suit looking closely at a piece of paper in a formal enterprise setting
ai agents
What are AI agents? Practical guide for enterprise leaders
Discover what AI agents are, how they work, and what you need for successful deployment, with real-world examples across multiple industries.
Person pointing at post-it notes on a window surrounded by colleagues in an formal office setting
ai agents
Agentic AI use cases: Real results across 5 industries
Discover agentic AI use cases across banking, healthcare, higher education, retail, and insurance, backed by production data from live deployments.
business people talking to autonomous agents agentic AI
ai agents
Agentic process automation: How it works and where it delivers
Discover how APA works, how it differs from RPA, and what production deployments across banking, healthcare, and higher education actually show.
Person pointing to a screen and showing something to colleagues in a formal office setting
ROI
How to measure and prove AI agent ROI
How enterprise teams calculate AI agent ROI correctly, with a measurement framework, production benchmarks by vertical, and real deployment results.
students-with-laptops-on-their-laps-interacting-with-university-education-ai-agents
higher education
Agentic AI in higher education: Redefining student experiences
Discover how agentic AI is transforming higher education, find real deployment data, use cases, and results from universities that are already seeing ...
AI Trends in 2026
generative AI
Agentic AI trends 2026: How multiagent systems redefine enterprise operations
Explore the top agentic AI trends of 2026, from multi-agent orchestration to predictive agents, backed by production data from Druid's 2026 AI ...