Andreea Plesea
5 Use Cases for Intelligent Virtual Assistants in HR
Studies show that a virtual assistant can increase efficiency for any business team. In Human Resources, an AI virtual assistant can be used to ...
6 Uses of Conversational AI for Retail
To offer the best customer experience, a business needs to have efficient, knowledgeable customer service and make it a top priority. While ...
5 Ways Conversational AI Improves Talent Acquisition
Employee recruitment and talent acquisition are naturally very people-focused. That often translates into many human touchpoints for each candidate ...
The Contact Center of the Future: 8 Trends for 2023 and Beyond
This last year saw a shift in needs and priorities. Staffing is normally a top concern for contact center managers. But this year, thanks to ...
Using Conversational AI to Support Employees' Mental Health
Flexible working hours. Mental-health awareness training. Employee assistance programs and surveys. These are some of the most common tactics that ...
Supercharging Employee Engagement with Conversational AI
Prior to the COVID-19 pandemic, just 24% of businesses felt employee engagement was a top priority. As the pandemic declines, this number has risen ...
How Conversational Onboarding Improves the Customer Experience
Onboarding marks the start of a new, direct relationship with a client, so it’s critical to get the process right. For any company, a smooth ...
Emerging Trends in Contact Center Technology
The modern contact center already uses a host of technologies to manage customer interactions, track productivity, and much more. Unfortunately, ...
How AI chatbots improve business efficiency
Business efficiency is a hot topic right now. No matter what sector your organization is in, or what your specific business processes look like, ...
New perspectives on working from home, since the Covid-19 pandemic
Remote work, gig work, work-from-home; whatever you call it—it’s on the rise. And had been for some time already when the current Coronavirus ...
The Covid-19 Pandemic: How Technology Can Help Manage Outbreaks
The world in the grips of a pandemic. The COVID-19 Coronavirus has countries around the globe on lockdown. The speed with which it spread from modest ...