Andreea Plesea
Top 6 Use Cases for Conversational AI in Retail
The only constant in retail is change. Businesses have dealt with more change in the last two years than in the previous two decades. Record-high ...
Looking to Hire? Conversational AI is Here to Help Human Resources
Technology is constantly evolving to better fit the needs and expectations of the up-and-coming generations. These changes continue to simplify ...
Conversational AI Applications in Oil & Gas
More than 92% of oil and gas companies are currently investing in conversational AI or plan to, in the next two years. The adoption of conversation ...
Using Conversational AI in Healthcare to Improve Corporate Performance
Conversational AI is on the rise - and it’s no surprise why. Virtual assistants are vastly valuable for the corporate world, giving companies a ...
How Conversational AI Helps Your Best Customer Service Rep Become Better
With an increasing number of customers wanting to conduct their banking online, banks have had to implement new ways to handle larger volume of ...
5 Benefits of AI-Powered Virtual Assistants Across the Retail Industry
Conversational AI in retail has dramatically changed the industry. It is helping to provide smarter ways to scale customer experiences, grow loyal ...
Conversational AI for Contact Centers: 4 Success Stories
Incorporating conversational AI into your business's contact center can improve productivity, streamline traditional processes, increase customer ...
How to Choose a Conversational AI Solution for Your Contact Center
Customer experience is the most significant differentiator in securing brand loyalty. However, it should be noted that today's customers expect more ...
How to Use Agentic AI for Employee Training and Education
AI agents have already proven their value for employee recruitment. Now, HR leaders are also looking to agentic AI technologies for employee ...
How Conversational AI Facilitates Front Office Automation
Over the past five years, robotic process automation (RPA) and conversational AI have gained exceptional popularity and become top investments for ...
Conversational Analytics 101
Conversational analytics have allowed researchers and developers to explore further the delicate framework that defines human behavior and ...
Conversational Business Apps for Retail: Boost your CX with Conversational AI
These days, eCommerce is busier than ever! With people opting to shop from home rather than go into stores, there are endless opportunities for ...
Conversational AI for Utilities: The Key to Delivering a Better Customer Experience
Customers are rarely interactive with their utility companies unless they have a question or there is a problem regarding their service. The customer ...
Navigating EBA, FCA, and SMCR Guidelines for AI
2021 marked a year of enhanced dependence on technology. As companies shifted to remote working, some tasks switched to being run automatically - ...
Conversational AI in Healthcare: What Comes Next?
Conversational AI has been making a significant impact across various fields for several years now. Still, with the onset of the COVID-19 pandemic, ...