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ON DEMAND WEBINAR

The banking AI agent playbook: From customer support to revenue growth

This session will show you what a production-ready AI agent deployment actually looks like, from first use case to enterprise scale, using 15 months of real financial services data and a live case study from one of Europe’s largest banks.

 

See how Banca Transilvania went from contact center pressure to 1.5 million AI-handled sessions annually, with a 78% autonomous resolution rate inside their flagship app.

Global banks and credit unions trust Druid AI agents

Meet the speakers

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Ana Farcas

Contact Center Development Manager at Banca Transilvania

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Cristian Lia

Daily Banking Deputy Director at Banca Transilvania

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Gabriel Mocan

Chief Experience Officer at Druid AI

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Nick Sissine

Senior Sales Director Finance and Insurance at Druid AI

Webinar agenda

5 MIN

Welcome & introduction
Nick Sissine frames the session: a practitioner story backed by real data, not a vendor pitch. Meet the speakers from Banca Transilvania and Druid AI. 

5 MIN

Why banking’s AI moment is now
Get the market context that explains why agentic AI is banking's next competitive battleground — and why the gap between digital access and digital assistance is where customers are being lost today.

13 MIN

Inside Chat BT: How BT Pay built an AI agent on the Druid AI platform
Hear directly from Banca Transilvania how they went from traditional chatbot to agentic AI embedded natively in BT Pay — and what it actually took to reach 700K users and 80%+ autonomous resolution.

10 MIN

Extending AI agents to commercial banking
Learn what changes when you take AI agents from retail to commercial customers: the design decisions, the challenges, and what early signals from a live deployment are already showing.

12 MIN

What 15 months of production data actually shows
Get five data-backed insights from real financial services AI deployments — where to start, which channels to prioritize, when your customers need service most, and how to think about escalation.

10 MIN

Q&A: guardrails, governance & implementation
Walk away with answers to the questions every bank is asking: how to keep AI within bounds, how to build a knowledge base that works, and how to bring your contact center team along for the journey.

Ready to build your own banking AI agent success story?

Join Banca Transilvania and Druid AI to discover how one of Europe's largest banks deployed an AI agent that reached 700K users in its first year, and what the production data from 15 months of real financial services deployments says about where to start, what to measure, and how to scale.

Watch the webinar now