The reality of AI in production: What live enterprise data actually shows

Most AI adoption research focuses on executive plans and pilot programs. Druid’s new AI Adoption Benchmark looks at something different: what actually happens once AI is live in production in a real enterprise environment.

Drawing on 15 months of anonymized telemetry across healthcare, financial services, higher education, and HR & IT environments, the report reveals where demand concentrates, which channels users prefer, when engagement peaks, and how organizations are balancing automation with governed escalation.

Join this VB Spotlight as we unpack the findings and explore what successful production AI deployments actually look like — from high-volume “front-door” workflows to always-on service continuity and governed resolution. Also in this webinar, guest speaker Max Ball, Principal Analyst at Forrester, will discuss the broader market trends shaping AI adoption and provide perspective on how organizations can successfully scale from pilot to production.