DRUID AI, a leading provider of enterprise Agentic AI solutions, announced today
that it has been positioned as a Challenger in the new Gartner® Magic Quadrant ™
for Conversational AI Platforms.
The Gartner® Magic Quadrant ™ for Conversational AI Platforms evaluates vendors based on their completeness of vision and ability to execute. For more information about DRUID AI's position and to explore the insights in this report, click here to download your complimentary copy.
DRUID AI’s Conversational AI Platform (CAIP) is designed to drive enterprise-wide transformation by enabling intelligent automation through AI agents. Powered by the DRUID Conductor, the platform orchestrates collaboration among multiple AI agents, business systems, and communication channels to simplify complex workflows. By integrating Generative AI, automation, and contextual knowledge into a single enterprise-ready stack, DRUID AI enables organizations to deploy AI agents that not only respond but also act, learn, and optimize over time. With extensive integration capabilities across core enterprise applications, contact center infrastructure, and speech technologies, the platform helps leaders accelerate time-to-value, enhance service efficiency, and prepare their AI strategies for the future.
“We believe that being recognized as a Challenger in the Gartner Magic Quadrant validates the maturity of our platform and its readiness to deliver business results. It also confirms our strategic direction and our focus on empowering enterprises with practical, flexible conversational AI solutions," stated Andreea Plesea, Co-Founder and CEO of DRUID AI. "We remain committed to further expanding our global footprint and investing in innovations that deliver measurable business outcomes and ultimately enhance the quality of life.”
"The conversational AI platform (CAIP) market has undergone significant transformation over the past two years, driven by the rapid advancement and adoption of generative AI (GenAI) and, more recently, the emergence of AI agents. By year-end 2027, conversational AI applications will automate approximately 70% of customer support interactions within enterprises, up from approximately 50% in 2025." – Gartner Inc.
DRUID AI is serving over 300 customers and 200 partners across North America, EMEA and APAC in sectors including banking, insurance, healthcare, higher education, retail, and government. Currently, there are over 500 AI Agents in various stages of implementation, handling over 1.2 billion conversations per year. DRUID AI’s roadmap includes enhanced multi-agent orchestration capabilities, improved multi-channel AI features, and real-time analytics to further enrich customer interactions.
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Gartner, Magic Quadrant for Conversational AI Platforms, Justin Tung, Gabriele Rigon, Bern Elliot, Arup Roy, Adrian Lee, Uma Challa, August 13, 2025
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About DRUID AI
DRUID AI is an end-to-end enterprise-grade AI platform that enables lightning-fast development and deployment of AI Agents, knowledge bases, and intelligent apps for teams looking to automate business processes and improve technology ROI. DRUID AI Agents enable personalized, omnichannel, and secure interactions while seamlessly integrating with existing business systems and RPA technologies. Since 2018, DRUID AI has been actively pursuing its vision of providing each employee with an intelligent virtual assistant, establishing an extensive partner network of over 200 partners, and servicing more than 300 clients worldwide.
