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LIVE WEBINAR - The CX AI Playbook

How Asiacell Automated 79% Customer Interactions with Druid AI Agents

What does it take to move from fragmented customer service to 79% automated interactions?

 

Join Asiacell and Druid AI on July 28th at 11 AM GMT +3 to explore the six stages behind one of the region's most successful AI-driven CX transformations.

Learn how Asiacell increased digital adoption with Laila (AI Agent)  from 12% to 54%, reduced monthly voice calls from 1 million to approximately 500,000, and automated 79% of customer interactions.

 

 

What you get from this session

  • The six-stage transformation framework behind 79% automation
  • Lessons learned from one of the telecom industry's largest AI-driven CX initiatives
  • Real-world examples of how AI Agents move beyond conversations to complete customer requests
  • You get the CX Playbook with practical strategies to increase your digital adoption and improve customer self-service

Global retailers trust Druid AI Agents

Meet the speakers

hisham

Hisham Hajar

Director Customer Care & Digital Self Service at Asiacell

hawbir

Hawbir Radha

Customer Care AI Senior Manger at Asiacell

cristina

Cristina Calut

Sales and Partner Director MEA at Druid AI

Webinar agenda

11:00 AM GMT+3

Welcome & introduction
A brief look at the growing pressure on customer service organizations and why leading enterprises are turning to AI Agents to improve customer experience while controlling operational costs. 

11:10 AM GMT+3

Why Asiacell chose Druid AI
Learn why Asiacell moved beyond traditional chatbot approaches and the challenges of serving millions of customers across multiple channels. 

11:20 AM GMT+3

Building an AI-first customer experience strategy
Explore the human-centered and data-driven approach that shaped the initiative, from call center immersion to prioritizing the highest-impact customer journeys.

11:30 AM GMT+3

The results: 79% automation and a new digital service model
A detailed look at the business outcomes, adoption metrics, operational impact, and lessons learned from scaling AI across a complex telecommunications environment.

11:45 GMT+3

Live Q&A with Asiacell and Druid AI
Ask questions and gain practical insights you can apply to your own customer experience transformation initiatives.

Connect what matters. Make work feel effortless.

Ready to build your own AI-powered customer experience success story?

Join Asiacell and Druid AI to discover the strategies, technology, and lessons behind one of the region's most successful AI-driven customer service transformations. 

Reserve your spot today