Conversational AI has been making a significant impact across various fields for several years now....
The Contact Center of the Future: 8 Trends for 2022 and Beyond
This last year saw a shift in needs and priorities. Staffing is normally a top concern for contact...
Emerging Trends in Contact Center Technology
The modern contact center already uses a host of technologies to manage customer interactions,...
Top Ten Trends in Enterprise Use of Chatbots and Virtual Assistants
Chatbots have come a long way since MIT professor Joseph Weizenbaum introduced ELIZA in 1966. ELIZA...