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Enhance user experience with DRUID conversational AI and automation
With advanced no-code authoring, leading analytics, real-time evaluation tools, and a comprehensive integration layer that bridges the gap between humans and systems, DRUID enables companies to deploy conversational business applications that improve user experience, reduce churn, and boost revenue.
Trusted by hundreds of leading companies
Helping businesses achieve more with conversational AI
DRUID is a no-code Conversational AI platform that allows companies to design and deploy superior experiences for internal and external users using omnichannel interactions and business process automation.
Powered by a proprietary NLP/NLU engine that truly understands human language, advanced analytics, evaluation, and no-code UI tools, DRUID provides a conversational UX layer to any enterprise system, enabling a revolutionary new way of working - the Conversational Business Apps.
Save time & lower costs
Pass repetitive tasks to robots and allow people to focus on work that matters.
Enhance user experience
Provide a conversational UX layer for users' interaction with any business process.
Eliminate user error and increase consistency through standardized processes.
Make work easier and provide interaction gateways exactly where users spend time.
Powering conversational business automation
Deploy conversational automation to capture new business and nurture existing opportunities.
The multi-channel conversational layer provides new ways to engage all users.
DRUID conversational AI enables a self-service experience that promotes higher NPS and CSAT.
DRUID provides better interactions for users and businesses when and where they need it.
DRUID reduces resource consumption across all processes by enabling conversational AI.
What our customers are saying
"Over 8000 employees in our offices now interact much more easily with our HR department through the DRUID virtual assistants. Thanks to the flexibility of this platform we're now using it to deploy other bots which will streamline our operational processes"
"The DRUID Platform's high configurability, advanced NLP features, flexibility, and ease of use helped us to configure and deploy AI-powered chatbots that greatly optimized the leasing offer generation and contract signing processes"
"The DRUID team's expertise in Financial Services and fast response time allowed them to deploy the conversational AI project in just 2 weeks. Thanks to the conversational AI platform integration with UiPath RPA we can process 3x more requests with the same resources"
OTP Bank improves customer support during pandemic with help from DRUID AI conversational automation
OTP Bank deployed DRUID conversational automation on their public website to provide customers with 24/7 access to banking products and automate key customer support processes.
Deploy better user experience lightning-fast
The DRUID Conversational AI platform enables business users to create and deploy advanced conversational user journeys with drag and drop features for multiple types of interactions, integrations with business systems, and automation.
Boost ROI with real-time data
The DRUID platform provides real-time business insights through fully customizable analytics dashboards that enable business users to measure ROI for automated processes, track engagement KPIs, and identify new automation opportunities.
Developed and deployed in distinguished company
Multi-territory agreements with global technology and consultancy companies instill DRUID conversational AI technology in complex hyper-automations projects with various use cases, across all industries.
Frequently asked questions
What is Conversational AI?
Conversational AI is a type of Artificial Intelligence technology that allows users to interact with business systems and trigger automated processes through spoken or written natural language to complete business tasks. This is possible by using advanced Machine Learning, NLU (Natural Language Understanding), NLP (Natural Language Processing), interactive voice recognition, powerful integrations, data processing, and automation.
How is DRUID different from simple chatbots?
Unlike conventional chatbots, which provide a limited, linear, and rigid experience driven by simple question-answer pairs, DRUID conversational AI delivers a rich and natural experience that feels like human interaction. You can imagine DRUID as the brain that powers a chatbot and enables complex conversational automation scenarios for any business process through the advanced NLP technology, integrations with business systems, advanced data processing and process automation features.
What are Conversational Business Apps?
You can imagine them as adaptive digital workspaces operated by employees and customers working side-by-side with their AI virtual companions to complete business tasks. Delivering a total user experience 24/7, CBAs can be deployed 5x faster than features for legacy systems, successfully maximizing ROI for existing platform investments. CBAs leverage a powerful conversational AI layer, complex automation capabilities, and open connectivity to any enterprise system and RPA technology.
What are the benefits of integration with Robotic Process Automation (RPA)?
DRUID greatly enhances the user experience and increases productivity by integrating with RPA technology to automate tasks through conversation, allowing your company to benefit from faster time-to-value, higher ROI, and superior user experience. Each day external and internal users must switch between tens of different systems and apps to complete tasks. DRUID makes this complexity obsolete, empowering users with easier, more human-like access to technology and automation.
How many languages does DRUID support?
DRUID provides unparalleled conversational experiences in more than 50 languages (English, Spanish, Chinese, Portuguese, Arabic, Hindi, French, and German, to name a few), including advanced NLP capabilities (stop-words, named entity recognition, natural language understanding, and more). In addition, the DRUID platform provides neural machine translation features available for both authors and end users.
In what channels can DRUID be deployed?
DRUID supports integration with multiple communications channels like customer webpages (websites, intranets) or mobile apps. It also supports deployment in all popular conversational apps like WhatsApp, Facebook Messenger, Google Chat, WeChat, WeCom, Telegram, Microsoft Teams, Viber, Twilio, Instagram, Slack, Jira, Alexa, Kik, Line, Skype, and more. It also supports voice integration with any business or telephony system. DRUID can even send SMS and email via SendGrid, SMTP, or any other service that connects via APIs or SMTP.
Does DRUID support on-premises deployment?
DRUID can be deployed on the most secured cloud infrastructures (AWS, Microsoft Azure, Google Cloud) or run entirely on your enterprise infrastructure, with no external AI providers allowed to interfere with sensitive data. On-premises deployment can be done faster than ever using the same code via Kubernetes or Dockers. High availability deployments are also available to support enterprise-level business loads.
With what systems can DRUID integrate?
DRUID is an open AI hub that enables us to be technology agnostic. The platform's Connector Designer allows authors to easily configure any connection to enterprise systems via APIs (REST/SOAP). No matter where the needed data is located (ERP, Data Warehouse, CRMs, HRIS), DRUID connects without allocating technical teams and resources for IT developments. Pre-build connectors with third-party technologies (UiPath RPA Orchestrator, AI Fabric, Data Service, Action Center, Apps Assistant, Automation Hub, Vonage, RWS, DocuSign, Namirial), and core systems (Microsoft Dynamics CRM, Salesforce, ServiceNow, Genesys, Zendesk, Amazon Connect, and more) enable businesses and humans to reimagine what is possible with hyper-automated conversational AI.
Read our latest reports on conversational AI
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