CONVERSATIONAL AI FOR BANKING

Create a cognitive bank with DRUID conversational AI

Onboard customers 10x faster with full KYC capabilities, collect customer feedback, and enable 24/7 customer support automation through an omnichannel conversational AI experience.

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Trusted by hundreds of leading companies
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THE RISE OF CONVERSATIONAL AI

Next-gen customer interactions as a key differentiator in banking

Banks are constantly looking to boost sales, reduce costs and enhance customer retention, and technology has been a steady provider of next-gen features to differentiate between market leaders.

Together with other technologies like image processing to help with mortgage applications, customer data processing to predict behavior, or location-based targeted campaigns, conversational AI provides an increasing range of use-cases for the banking sector.

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90%

of customer interactions with their banks will be automated using conversational AI

85%

of the customer relationships in banking will be managed without interacting with humans

44%

of repetitive finance tasks will be automated with conversational  AI in the next 3 years

2.5B

customer service hours will be saved using robots powered by conversational AI

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THE CONVERSATIONAL AI LAYER TO ANY BANKING PROCESS

Make banking as simple as asking your best friend

Deploying conversational AI for banking is a breeze with the DRUID solution library that features over 500 skills available in ready-made templates that cover multiple processes.

Finance tips

DRUID conversational AI helps keep finances under control by giving budget planning tips, or suggestions on how to save money based on transaction history.

Customer self-service

DRUID conversational AI can also streamline operations - payments and transfers, checking balances, learning about interest rates, open new credit lines.

On-boarding

Streamline customer registration, authentication, and account opening processes through a conversational AI experience.

Customer feedback

Use multi-channel conversational AI robots to collect and process customer feedback automatically and provide a superior customer experience.

Marketing automation

Add customized multi-channel capabilities to your marketing automation campaigns and boost conversion rate.

24/7 customer support

DRUID Conversational AI assistants easily integrate with knowledge-base systems, allowing them to provide 24/7 conversations for fast problem resolution.

TESTIMONIALS

What our customers are saying

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"Over 8000 employees in our offices now interact much more easily with our HR department through the DRUID virtual assistants. Thanks to the flexibility of this platform we're now using it to deploy other bots which will streamline our operational processes"

DIGITAL TECHNOLOGY DIRECTOR Banca Transilvania
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"The DRUID Platform's high configurability, advanced NLP features, flexibility, and ease of use helped us to configure and deploy AI-powered chatbots that greatly optimized the leasing offer generation and contract signing processes"

IT Director ERSTE Group
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"The DRUID team's expertise in Financial Services and fast response time allowed them to deploy the conversational AI project in just 2 weeks. Thanks to the conversational AI platform integration with UiPath RPA we can process 3x more requests with the same resources"

PROJECT MANAGEMENT DIRECTOR OTP Bank
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SUCCESS STORY

Transilvania Bank, one of the largest banks in Eastern Europe relies on DRUID’s conversational AI technology to boost internal operational productivity and operational processes.

SOLUTION

DAVID a fully integrated AI intelligent assistant designed especially for Banca Transilvania’s operations helpdesk team main objective is to improve access to information and help troubleshoot any issues for employees while working with any of the apps in the bank’s specific ecosystem.

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READ FULL CASE STUDY
SUCCESS STORY

OTP Bank’s deployed a DRUID AI-powered conversational automation solution designed to provide customers with round-the-clock personalized information, as well as guide them through the credit payment deferral process. 

SOLUTION

OTP Bank chose to deploy OCTAVIAN, an AI-powered conversational application developed using DRUID technology. Available directly on the bank’s website, OCTAVIAN was designed to provide customers with round-the-clock personalized information about the OTPDirekt or OTPay digital products, as well as guide them through online demanding the credit payment deferral. 

GLOBAL STRATEGIC PARTNERSHIPS

Developed and deployed in distinguished company

Multi-territory agreements with global technology and consultancy companies instill DRUID conversational AI technology in complex hyper-automations projects with various use cases, across all industries.

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Enhance user experience with DRUID conversational AI and automation

Schedule a demo with our experts and learn how you can pass all the repetitive tasks to DRUID conversational AI assistants and allow your team to focus on work that matters.

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