The rise of AI-driven chatbots
Next-generation customer interactions as a key differentiator in banking
Banks are constantly looking to boost sales, reduce costs and enhance customer retention, and technology has been a steady provider of next-gen features to differentiate between market leaders.
Together with other technologies like image processing to help with mortgage applications, customer data processing to predict behavior, or location-based targeted campaigns, chatbots provide an increasing range of use-cases for the banking sector.
of customer interactions with their banks will be automated using chatbots by 2022 [Chatbots Magazine]
of the customer relationships in banking will be managed without interacting with a human by 2020 [Gartner]
of repetitive finance tasks will be automated with AI-driven chatbots in the next 3 years [Credence Research]
customer service hours will be saved using chatbots in the banking sector, by the end of 2023 [Juniper Rersearch]
Add a conversational AI layer to your banking processes
Make banking as simple as asking your best friend