AI Agents in BPO: The Future of Outsourcing & Smarter Service Delivery
As client expectations rise and digital transformation accelerates, Business Process Outsourcing (BPO) providers face mounting pressure to deliver ...
The Fascinating Future of AI Agents and the Benefits to Business Automation
They started as simple bots, answering FAQs and fetching data on demand. But now, AI agents are evolving into something far more capable. Meet the ...
Meeting Modern Expectations: How DRUID Conversational AI Revolutionized Liberty Global's Operations
"It's like the deli counter, where you take your ticket and wait until your number's called. That was very much the experience we were providing to ...
The Robots Are Coming, but Are They Coming to Steal Our Jobs?
When the industrial revolution happened, a tidal wave of machines replaced countless jobs almost overnight. Today we are faced with similar odds.
7 Key Conversational AI Statistics
Keeping up with the ongoing developments in conversational AI can seem daunting. The technology and industry are ever-growing, and new updates are ...
You Chose Conversational AI. What's Next?
Many companies are jumping on the bandwagon of utilizing conversational AI-powered bots and using them within their daily business processes. The ...
What Does it Mean for a Financial Institution to Be “Digital-First’?
Banking is no longer just a weekday, 9-5 job; it happens 24/7. With modern technology and opportunities, the need to access banking information at ...
How Conversational AI Facilitates Front Office Automation
Over the past five years, robotic process automation (RPA) and conversational AI have gained exceptional popularity and become top investments for ...
6 Global Healthcare Challenges & How Conversational AI Can Help
Beginning in March 2020, with the onset of the COVID-19 pandemic, the healthcare industry had experienced a significant healthcare crisis that left ...
Top Tips for Conversational AI Training
Conversational AI agents (including chatbots, virtual assistants, robots, and more) are becoming even more pronounced in our daily lives and business ...
Navigating EBA, FCA, and SMCR Guidelines for AI
2021 marked a year of enhanced dependence on technology. As companies shifted to remote working, some tasks switched to being run automatically - ...
Conversational AI in Healthcare: What Comes Next?
Conversational AI has been making a significant impact across various fields for several years now. Still, with the onset of the COVID-19 pandemic, ...
Conversational AI in Healthcare: Top Implementation Tips
While chatbots have been around for a few years now, the concept of healthcare chatbots is relatively new. There is much debate about what the ...
5 Use Cases for Intelligent Virtual Assistants in HR
Studies show that a virtual assistant can increase efficiency for any business team. In Human Resources, an AI virtual assistant can be used to ...
5 Ways Conversational AI Improves Talent Acquisition
Employee recruitment and talent acquisition are naturally very people-focused. That often translates into many human touchpoints for each candidate ...