Today’s contact centers are sophisticated technology hubs with integrated software systems....
Top Ten Trends in Enterprise Use of Chatbots and Virtual Assistants
Chatbots have come a long way since MIT professor Joseph Weizenbaum introduced ELIZA in 1966....
Chatbot ABCs: An Introductory Glossary of Terms
Chatbots, Artificial Intelligence, conversational UI, Natural Language Processing — what does it...
7 Technologies Powering the Business Process Automation Revolution
Macroeconomic factors are pushing businesses across sectors to find ways to lower costs, improve...
How Do Chatbots Learn?
Chatbots are getting a lot of press these days. Which is great for chatbot companies, right?...
Top Recent Chatbot Innovations
Chatbots aren’t new. We dove into the history of this ground-breaking technology in a previous...
The Origins of Modern Chatbots
According to Grand View Research, the global market for chatbots will reach $1.23 billion by...