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    Delivering CX in Healthcare: What Do Patients Really Want?

    March 29, 2022 Daniel Balaceanu Healthcare Comments Off
    Delivering CX in Healthcare: What Do Patients Really Want?

    Healthcare is one of the most vital impactors of people’s quality of life. However, it is one of...

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    Conversational AI for Contact Centers - Top Deployment Tips

    September 7, 2021 Daniel Balaceanu chatbots, customer support, automation, conversational AI, contact center Comments Off
    Conversational AI for Contact Centers - Top Deployment Tips

    Today’s contact centers are sophisticated technology hubs with integrated software systems....

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    Top Ten Trends in Enterprise Use of Chatbots and Virtual Assistants

    June 25, 2021 Daniel Balaceanu chatbots, Artificial Intelligence, trends, virtual assistant, enterprise, use-cases Comments Off
    Top Ten Trends in Enterprise Use of Chatbots and Virtual Assistants

    Chatbots have come a long way since MIT professor Joseph Weizenbaum introduced ELIZA in 1966. ELIZA...

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    Chatbot ABCs: An Introductory Glossary of Terms

    June 10, 2020 Daniel Balaceanu chatbots, Artificial Intelligence, terms, machine learning, glossary, chatbot Comments Off
    Chatbot ABCs: An Introductory Glossary of Terms

    Chatbots, Artificial Intelligence, conversational UI, Natural Language Processing — what does it...

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    7 Technologies Powering the Business Process Automation Revolution

    March 11, 2020 Daniel Balaceanu RPA, Artificial Intelligence, analytics, process mining, IoT, Process Automation, chatbot Comments Off
    7 Technologies Powering the Business Process Automation Revolution

    Macroeconomic factors are pushing businesses across sectors to find ways to lower costs, improve...

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    How Do Chatbots Learn?

    March 6, 2020 Daniel Balaceanu chatbots, predictive analysis, sentiment analysis, training, chatbot Comments Off
    How Do Chatbots Learn?

    Chatbots are getting a lot of press these days. Which is great for chatbot companies, right? Well,...

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    Top Recent Chatbot Innovations

    March 3, 2020 Daniel Balaceanu chatbots, Banking, customer service, innovation, travel, chatbot Comments Off
    Top Recent Chatbot Innovations

    Chatbots aren’t new. We dove into the history of this ground-breaking technology in a previous...

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    The Origins of Modern Chatbots

    February 28, 2020 Daniel Balaceanu chatbots, Artificial Intelligence, chatbot origins, NLP, machine learning Comments Off
    The Origins of Modern Chatbots

    According to Grand View Research, the global market for chatbots will reach $1.23 billion by 2025,...

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