Studies show that a virtual assistant can increase efficiency for any business team. In Human...
6 Uses of Conversational AI for Retail
To offer the best customer service, a business needs to have efficient, knowledgeable customer...
5 Ways Conversational AI Improves Talent Acquisition
Employee recruitment and talent acquisition are naturally very people-focused. That often...
The Contact Center of the Future: 8 Trends for 2022 and Beyond
This last year saw a shift in needs and priorities. Staffing is normally a top concern for...
Using Conversational AI to Support Employees' Mental Health
Flexible working hours. Mental-health awareness training. Employee assistance programs and...
Supercharging Employee Engagement with Conversational AI
Prior to the COVID-19 pandemic, just 24% of businesses felt employee engagement was a top...
How Conversational Onboarding Improves the Customer Experience
Onboarding marks the start of a new, direct relationship with a client, so it’s critical to get...
Emerging Trends in Contact Center Technology
The modern contact center already uses a host of technologies to manage customer interactions,...
How AI chatbots improve business efficiency
Business efficiency is a hot topic right now. No matter what sector your organization is in, or...
New perspectives on working from home, since the Covid-19 pandemic
Remote work, gig work, work-from-home; whatever you call it—it’s on the rise. And had been for...