Andreea Plesea
Meeting Modern Expectations: How DRUID Conversational AI Revolutionized Liberty Global's Operations
"It's like the deli counter, where you take your ticket and wait until your number's called. That was very much the experience we were providing to ...
Behind the Scenes with a Top Retailer: Thriving with Conversational AI
Auchan, one of Europe's largest retailers, embarked on a collaborative journey with DRUID to successfully navigate a challenging retail environment ...
Elevating Pediatric Care with Conversational AI - A Story of Success
Amid an ever-changing healthcare landscape marked by increased regulatory pressures due to the past global pandemic, shifting patient expectations, ...
Conversational AI by Any Other Name
Much like revolutions in the real world, one would expect a radical transformation in the technology realm to come with a bang. However, that is not ...
7 Key Organizational Shifts Fueled by Generative AI: Brace for Change
Organizations of all sizes are increasingly grappling with the pervasive concept of uncertainty triggered by multiple factors, such as geopolitical ...
The Power of Conversational AI Infused with ChatGPT: A CEO's Must-Read
In the future, as we will look back upon this time, we are likely to divide it into “before ChatGPT” and “after ChatGPT” - so big is the shift we are ...
What Should Companies Navigating the Future of Work Know?
The pandemic has caused a significant transformation of the workplace, resulting in remote work and the adoption of digital-first ways of working. ...
Top 5 Employee-Related Challenges of 2023 Solved by Conversational AI
We've been through a lot in the last three years: a global health scare, widespread digitalization of most aspects of life, a shift to remote work, ...
Conversational AI, the Answer to Retail’s Top 3 Challenges in 2023
In many ways, the retail industry is unrecognizable from a decade ago. New technologies, an omnichannel experience, and changing consumer ...
Conversational Business Applications – The Next Level of AI Automation
The desire to communicate has driven the evolution of the human race since the dawn of time. Humans left their hunter-gatherer past behind and went ...
Rising to Meet the Expectations of an Impeccable Patient Experience
We live in an always-on world where people have become accustomed to having access to seamless, frictionless digital experiences at the push of a ...
Conversational AI in Banking 2022: Definition, Trends, and Benefits
The Banking, Financial Services, and Insurance (BFSI) industry are on the cusp of a significant digital transformation. Traditional, in-person ...
Conversational AI in Retail: Top 7 Use Cases
The only constant in retail and logistics is change. Businesses have dealt with more change in the last two years than in the previous two decades. ...
Why Should Utility Companies Use Conversational AI?
When it comes to utilities, most customers would prefer a seamless interaction, especially if there’s a problem at hand. Consumers’ needs from the ...
Ride the Waves of Great Resignation With Help from Conversational AI
If the Great Resignation has taught employers anything, it is that they should not take their employees for granted. Employee retention will, from ...