Onboarding marks the start of a new, direct relationship with a client, so it’s critical to get...
Emerging Trends in Contact Center Technology
The modern contact center already uses a host of technologies to manage customer interactions,...
How AI chatbots improve business efficiency
Business efficiency is a hot topic right now. No matter what sector your organization is in, or...
New perspectives on working from home, since the Covid-19 pandemic
Remote work, gig work, work-from-home; whatever you call it—it’s on the rise. And had been for...
The Covid-19 Pandemic: How Technology Can Help Manage Outbreaks
The world in the grips of a pandemic. The COVID-19 Coronavirus has countries around the globe on...