conversational AI

4 Ways Conversational AI Helps Ease Manufacturing Staffing Gaps

In response to the Great Resignation wave, manufacturers are using conversational AI to fill manufacturing staffing holes.

Since 2020 the number of employees leaving their jobs has skyrocketed. Researchers in 2021 coined the term "The Great Resignation" to note the record number of resignations that have occurred since the onset of the pandemic.

There are many reasons why this "Great Resignation" has happened. Still, one of the most prominent is that many people have concluded that their work-life balance has become essential after spending a significant amount of time working from home without commuting. The upward trend in resignation is continuing long into 2022 and is not expected to slow down anytime soon.

According to a Microsoft survey, 41% of workers were considering leaving their companies. The pandemic's stress, the transition to remote work, rising prices and stagnating earnings, and employee burnout brought on by extended periods of heavy workloads are just a few of the elements contributing to the problem.

The Great Resignation has directly influenced almost every sector of the global economy, including banking, retail, healthcare, manufacturing, and others. Whatever the reason is for the individual employee's resignation, the impact is evident across industries, and dealing with the effects (including staffing shortages) is a top concern, particularly in the case of manufacturing corporations. 

Manufacturers are necessary for many companies; without them, retailers cannot get their products, orders cannot be taken or created, and industries can crumble without the appropriate equipment. However, as employee turnover has increased, finding employees to answer customers' questions and keeping well-trained workers has become more challenging over the past year.

For the team members actively working to hold everything together despite staff shortages, it can still be a struggle. Consumers may still experience longer on-hold times, greater call abandonment rates, and frustration due to increased incoming calls and fewer agents available to address them. The increase in call volume is also causing burnout more quickly, leading to further team member losses. 

Corporations that wish to break this cycle and stop the adverse effects of the Great Resignation must implement new strategies to address workforce shortages. Here is how they can accomplish it with the help of conversational AI. 

1. Embrace Conversational AI as a Competitive Edge for Your Business

Manufacturers can fill staff vacancies thanks to conversational AI. Respond to questions immediately, stay persistent in the discussion, and make every interaction with virtual AI assistants seem special. AI-powered virtual assistants enhance productivity without increasing workforce by automating customized interactions at scale and helping users choose the best course of action.

Manufacturers are pioneers in predictive maintenance and process automation, but it's time to use intelligent automation to satisfy consumer expectations for prompt and tailored communication. Conversational AI supports manufacturers in the present by removing capacity constraints and boosting revenue potential as COVID promotes the implementation of a digital-first strategy. You can make fast and noticeable changes to your income with DRUID conversational AI assistants.

Manufacturers must provide individualized, digital-first experiences across the customer lifecycle to lower client acquisition costs and increase lifelong customer value. Utilize conversational AI designed to satisfy customer expectations and drive income possibilities to fill staffing and skill constraints.

2. Conversational AI Offers Instant, 24/7, Automated Customer Service

Conversational AI assistants help your business handle fewer calls, no matter the industry. According to Gartner, online chat is the second most popular customer support channel, although adoption is still low among financial services firms. Gartner's research shows that just 35% of retail banks, 31% of insurance businesses, and 9% of wealth and asset management firms provide live chat with an agent or a conversational AI bot.

Conversational AI assistants can readily respond to the vast majority of simple, FAQ-oriented concerns that are the subject of live customer care calls. In addition, setting up a virtual AI bot and getting started with testing is relatively inexpensive. Even better, deploying your virtual AI agent to reduce the cost of running your customer service center may quickly recover this initial investment. 

One significant benefit of automation is that it enables you to offer customer assistance around-the-clock, regardless of your customers' location, conditions, or time zones. Automation solutions, unlike live agents, are not restricted by business operating hours and enable quick resolution of simple situations frequently without involving human employees. This allows your team to handle calls or inquiries that are more complex and require human help to get the best resolution.

Did you know that DRUID conversational AI assistants can quickly connect to any enterprise application (Open APIs, REST/SOAP, SQL/Oracle, MS, ERP, CRM) using the platform's Connector Designer and make the most of all your business data just sitting there and waiting to be discovered? A DRUID virtual AI assistant can also integrate with RPA technologies to automatically interface with any corporate application in the absence of an API. As a result, RPA robots are enabled to contribute to the conversation, working with processes and data together with the user, while your virtual companion does all the heavy lifting: approve tasks, pull contextual data from 3rd party apps, compile next best action, and list automated workflows that can be triggered.

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3. Improve Employee Experiences and Boost Retention with Conversational AI

According to a Juniper Research analysis, companies can save 4 minutes of an agent's work for each inquiry that a conversational AI assistant is able to resolve independently. These virtual AI assistants further reduce the workload on customer service workers. They can also automate mundane operations like bill payment and card freezing, alleviating their tiredness and enhancing job satisfaction.

Conversational AI bots can handle a high volume of low-value inquiries, freeing your human agents for more complex, rewarding, and important work. Additionally, by connecting your conversational AI bots with a cloud-based communications solution, you can provide your agents with a uniform view of client data and conversation history, ensuring that they have all the knowledge necessary to respond to inquiries promptly. This can be especially beneficial for companies that utilize contact centers for customer service inquiries. 

Employee experience will be significantly enhanced by having quick access to customer profiles, communication histories, context cards, and other facts without leaving the current window. Customers get the help they require this way, while the agent saves time by not having to switch tabs, start new channels, and cross-reference discussions from other communication channels.

4. Increase Income by Converting Leads More Quickly

Manufacturing marketing teams must demonstrate immediate advantages and generate ROI swiftly. With tailored interactions from the first touch through re-engagement to speeding sales-ready prospects, conversational AI improves the customer experience. With conversational AI Assistants enabling omnichannel marketing interactions, you can lessen friction in the buying process and keep up with shifting consumer preferences.

Conversational AI bots offer many organizations the chance to serve clients without any employee interaction and increase work satisfaction by relieving strain on agents as they strive to deal with staffing shortages across the business and customer service departments. However, for automated experiences to be delivered and meet evolving consumer expectations over the next ten years, industries must begin incorporating conversational AI into their everyday business practices.

Automate Your Customer Interactions and Gain More Opportunities to Succeed

Want to shorten sales cycles, increase customer retention, or find more opportunities? Request a demo to find out how DRUID's conversational AI solutions can help you increase team productivity, engagement levels, and income for your company.

 

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