OTP Leasing uses DRUID chatbots to automate customer onboarding and support
DRUID and OTP Leasing Romania, part of OTP Group, announce the launch of the virtual assistant chatbot Eliza, which automates the credit offer process for legal entities and enables 24/7 customer support for existing customers.
Deployed directly on the OTP Leasing website, Eliza can be accessed by both existing customers, through the secure My Leasing platform, and potential customers. OTP Leasing’s customers now have instant access to queries related to their account, the payment status of the installments, or downloading the necessary documents for damage reports or for traveling abroad.
Potential customers have various installment simulations available through the chatbot. Eliza captures data based on the unique tax registration code, automatically verifying the company through the integration with KeysFin, and then saves the collected information in the company’s CRM. Thus, OTP Leasing’s sales consultants receive all the necessary information about the opportunities collected through Eliza, improving the response time for customers.
“One of the pillars we build on is to enable interactions with our customers and potential customers anytime and anywhere. Thus, we focus on developing self-service solutions, with 24/7 availability at just a click away. Launching the Eliza chatbot is the newest initiative in this direction. Eliza is designed on the recurring requests of our customers and those who need financing. It is a natural extension of our effort to provide friendly solutions for local businesses, which support debureaucratization and shortening of waiting time to allow companies to focus on business development”, stated Steliana Moraru, Head of Marketing and Digital Transformation, OTP Leasing.
“I am thrilled that both OTP Bank and OTP Leasing use DRUID technology, two organizations with sophisticated solution portfolios, and a tradition of over 10 years in Romania. While Octavian chatbot is helping agents in the OTP Bank customer support center, here is Eliza, which enables useful self-service automation for OTP Leasing customers and sales consultants. It is an excellent initiative in a context in which digital channels are becoming the norm”, said Liviu Drăgan, DRUID’s CEO.
“Technology is constantly evolving, and the business environment with it, so KeysFin’s mission is to innovate constantly. And when the innovation translates into useful and instantly applicable solutions for one of the most important leasing organizations, OTP Leasing, we can only be proud that our work will contribute to a rapid validation of a potential customer. Of course, integration with the Eliza chatbot is an important part of this process, and we want to congratulate our partners at DRUID for their vision as we as for their expertise in developing the virtual assistants of the future”, stated Roxana Popescu, Managing Director KeysFin.
DRUID is a high-tech company that provides a fully no-code AI chatbot design platform for Enterprise companies and one of the few global suppliers that cover all types of deployment – cloud, hybrid, and fully on-premise. Thanks to the preconfigured conversational templates and proprietary NLU technology, DRUID allows any company to easily design and deploy powerful AI virtual assistants for any role, process, or industry. DRUID is also engaged in a global partnership with UiPath to provide conversational AI solutions for RPA bots.