DRUID AI chatbots help largest telecom operator in Romania automate their HR processes
DRUID AI Chatbots and Orange Romania announce the launch of Roby, the HR Chatbot developed using DRUID’s conversational AI technology, which has been providing support for over 3600 employees at Orange in the past four months.
Upon receiving a request, Roby validates the employee and their position within the organization, then offers assistance for choosing the desired health services provider, or filling out the necessary details for certificates and generates these based on predefined document templates. Also, Roby was trained to answer questions about payments and payment process details.
Roby is available 24/7 and assists employees for over 300 requests per week. The chatbot is hosted on the Orange Romania HR intranet and is integrated with internal database systems. The selected technical solution includes a hybrid deployment, in which the conversational flows are hosted in the cloud, and the database connectors are hosted on the Orange infrastructure, for complete data security.
“The chatbot helps us enable a superior experience to our colleagues and automate HR processes. By providing instant answers to FAQs, we have increased the satisfaction or our employees. Over the past month, we’ve expanded Roby’s knowledge to cover other specific HR requests, such as benefits.” stated Luiza Müller, HR Director for Orange Romania.
“I am happy with Orange Romania’s openness to digitalization. At a time when digital is becoming the new norm, conversational technologies can prove to be a strong asset in customer and employee relationships.” said Liviu Dragan, DRUID’s CEO.
DRUID is a high-tech company that provides a fully no-code AI chatbot design platform for Enterprise companies and one of the few global suppliers that cover all types of deployment – cloud, hybrid, and fully on-premise. Thanks to the preconfigured conversational templates and proprietary NLU technology, DRUID allows any company to easily design and deploy powerful AI virtual assistants for any role, process, or industry. DRUID is also engaged in a global partnership with UiPath to provide conversational AI solutions for RPA bots.