The rise of AI-driven chatbots

Join forces with technology to meet ever-changing customer expectations

Modern Retail has seen significant changes in the past years due to migration towards self-service, digital acquisitions, and events like the COVID-19 pandemic that pushed people and businesses towards e-commerce.

And customer service in Retail is evolving as well thanks to digital transformation, so repetitive tasks in processes like order management, invoicing, and customer support are being automated through robots so that agents can focus on work that contributes most to customer satisfaction.

90%

of customer interactions will be automated using AI-powered chatbots by 2022 [Chatbots Magazine]

95%

of the customer relationships will be managed without interacting with a human by 2025 [Gartner]

70%

of white-collar workers will interact with conversational platforms daily by 2022 [Gartner]

30%

of customer service costs can be reduced by implementing AI-powered chatbots [Market Research]

Add a conversational AI layer to retail processes

Deliver instant service with the utility your customers expect

Order processing

Automate order processing through conversation flows and advanced integrations with your internal systems and payment processing platforms.

Delivery tracking

Enable advanced live order and delivery tracking in conversations through integrations with courier platforms via APIs, SQL or RPA.

Marketing automation

Add customized multi-channel capabilities to your marketing automation campaigns and boost conversion rate.

ai chatbot for retail automate customer support

Product suggestions

Use automation through AI-powered robots and customer profile analytics to enable dynamic product suggestions pro-actively or on request.

Customer feedback

Use multi-channel chatbots to collect and process customer feedback automatically and provide a superior customer experience.

24/7 customer support

Chatbots easily integrate with retail core systems and enable 24/7 availability for fast problem resolution.

See improved KPIs today, not next quarter

Instant benefits without having to dedicate large developer teams or time

0 %

Time saved

On average, Druid chatbots enable staff to get 30% of their productive time back. Instantly.

0 %

Increase in satisfaction

Customer satisfaction increase thanks to quick response time and personalized engagement.

0 /7

Complete availability

Always online, never needs vacation and is the most reliable and accurate customer support rep.

Let's have a chat

Schedule a demo with our team and learn how you can pass the mundane and repetitive tasks to Druid chatbots and allow your users to focus on work that matters.

Enhance conversation within the retail world!

Druid chatbots empower employees, customers and partners to communicate with your business and enterprise systems in the most intuitive and efficient way. Druid bots apply modern technologies and design principles to provide a familiar user experience across all lines of business, tasks and devices, and their assistance reduces the time spent by users with operations and increases data quality, also reducing the overall costs.
chatbot industry knowledge
Industry knowledge

20+ years of business know-how embedded in ready-made chatbots that speed up the deployment up to 10x faster.

chatbot proprietary technology
Proprietary technology

NLU technology allows Druid chatbots to provide fast and accurate answers for excellent customer experience.

chatbot automation interactions
100% tailored

Druid provides the tools needed to build and deploy digital workforce which solves your specific problem.

chatbots track tasks
Designed for integration

Collect and update data from, and to any internal or 3rd party app or database, to be ahead of customer expectations.

chatbots platform security
Data security first

Deploy Druid either in the most secure cloud, on-premise or in a hybrid model. You have full control over your data.

Learn more about our chatbot authoring platform's features and how these can help your team find new ways to automate work
Learn more
We’re proud to have helped businesses achieve more with less

Here's what customers have to say about how the Druid platform helped them automate work

''Implementing Druid Chatbots is the first step ASIROM is taking to develop new channels for policies, to provide a fully digital and modern experience for our clients We're starting with travel insurance, but we will continue to deploy chatbots for healthcare and motor as well''
President of the Board of Directors Asirom, Vienna Insurance Group
chatbots for insurance asirom
''Over 8000 employees in our offices now interact much more easily with our HR department through the Druid chatbots. Thanks to the flexibility of this chatbot authoring platform we're now using it to deploy other bots which will streamline our operational processes''
Digital Technology & Innovation Director Banca Transilvania
chatbots for banking banca transilvania
''The Druid Chatbot Platform's high configurability, advanced NLP features, flexibility and ease-of-use helped us to develop, configure and deploy AI-powered chatbots that greatly optimized the leasing offer generation and contract signing processes''
IT Director BCR Leasing
chatbots for leasing bcrl
''By using Druid chatbots, we're saving over 8 hours per day for the senior management team. Furthermore, this allows our 100 managers who use the Druid personal assistant - Ana - to dedicate more time to activities that have a positive impact on our business''
Business Processes Director Regina Maria
chatbots for healthcare regina marial
''Druid relieves the recruitment department of all routine activities. With Druid chatbots we're generating contracts for guest stars in real-time by simply taking a picture of their ID cards. The contracts are filled instantly, ready for signature at the end of the show''
HR Director PRO·TV
chatbots for recruiting protv
Trusted by leading retail companies everywhere

With Druid you're in good company

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