Revolutionize your retail
business with conversational AI
Use chatbots to enable an interactive customer experience while automating customized deals and product suggestions, live order updates, delivery tracking, payments, returns and more.
The rise of AI-driven chatbots
Join forces with technology to meet ever-changing customer expectations
Modern Retail has seen significant changes in the past years due to migration towards self-service, digital acquisitions, and events like the COVID-19 pandemic that pushed people and businesses towards e-commerce.
And customer service in Retail is evolving as well thanks to digital transformation, so repetitive tasks in processes like order management, invoicing, and customer support are being automated through robots so that agents can focus on work that contributes most to customer satisfaction.
90%
of customer interactions will be automated using AI-powered chatbots by 2022 [Chatbots Magazine]
95%
of the customer relationships will be managed without interacting with a human by 2025 [Gartner]
70%
of white-collar workers will interact with conversational platforms daily by 2022 [Gartner]
30%
of customer service costs can be reduced by implementing AI-powered chatbots [Market Research]
Add a conversational AI layer to retail processes
Deliver instant service with the utility your customers expect
See improved KPIs today, not next quarter
Instant benefits without having to dedicate large developer teams or time
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Let's have a chat
Schedule a demo with our team and learn how you can pass the mundane and repetitive tasks to Druid chatbots and allow your users to focus on work that matters.
Enhance conversation within the retail world!
Druid chatbots empower employees, customers and partners to communicate with your business and enterprise systems in the most intuitive and efficient way. Druid bots apply modern technologies and design principles to provide a familiar user experience across all lines of business, tasks and devices, and their assistance reduces the time spent by users with operations and increases data quality, also reducing the overall costs.
Industry knowledge
20+ years of business know-how embedded in ready-made chatbots that speed up the deployment up to 10x faster.
Proprietary technology
NLU technology allows Druid chatbots to provide fast and accurate answers for excellent customer experience.
100% tailored
Druid provides the tools needed to build and deploy digital workforce which solves your specific problem.
Designed for integration
Collect and update data from, and to any internal or 3rd party app or database, to be ahead of customer expectations.
Data security first
Deploy Druid either in the most secure cloud, on-premise or in a hybrid model. You have full control over your data.
Learn more about our chatbot authoring platform's features and how these can help your team find new ways to automate work
We’re proud to have helped businesses achieve more with less
Here's what customers have to say about how the Druid platform helped them automate work
''Implementing Druid Chatbots is the first step ASIROM is taking to develop new channels for policies, to provide a fully digital and modern experience for our clients We're starting with travel insurance, but we will continue to deploy chatbots for healthcare and motor as well''
Asirom, Vienna Insurance Group
''Over 8000 employees in our offices now interact much more easily with our HR department through the Druid chatbots. Thanks to the flexibility of this chatbot authoring platform we're now using it to deploy other bots which will streamline our operational processes''
Banca Transilvania
''The Druid Chatbot Platform's high configurability, advanced NLP features, flexibility and ease-of-use helped us to develop, configure and deploy AI-powered chatbots that greatly optimized the leasing offer generation and contract signing processes''
BCR Leasing
''By using Druid chatbots, we're saving over 8 hours per day for the senior management team. Furthermore, this allows our 100 managers who use the Druid personal assistant - Ana - to dedicate more time to activities that have a positive impact on our business''
Regina Maria
''Druid relieves the recruitment department of all routine activities. With Druid chatbots we're generating contracts for guest stars in real-time by simply taking a picture of their ID cards. The contracts are filled instantly, ready for signature at the end of the show''
PRO·TV
Trusted by leading retail companies everywhere
With Druid you're in good company
