Supercharging Employee Engagement with Conversational AI
Prior to the COVID-19 pandemic, just
Characteristics of a Well-Designed Customer Onboarding Solution
A well-designed customer onboarding solution leaves customers feeling satisfied and confirms that ...
Intelligent Virtual Assistants: Must-Have for Digital-First Banks
Financial institutions have started modernizing their practices and implementing artificial intelligence for assistance. These intelligent virtual ...
What Should You Automate First?
Your company is poised for digital transformation, and it’s time to implement your first AI chatbot. On the surface, this sounds simple. But ...
How Conversational Onboarding Improves the Customer Experience
Onboarding marks the start of a new, direct relationship with a client, so it’s critical to get the process right. For any company, a ...
Top Ten Trends in Enterprise Use of Chatbots and Virtual Assistants
Chatbots have come a long way since MIT professor Joseph Weizenbaum introduced ELIZA in 1966. ELIZA used substitution methodology and ...
Chatbot ABCs: An Introductory Glossary of Terms
Chatbots, Artificial Intelligence, conversational UI, Natural Language Processing — what does it all mean? As ...
How AI chatbots improve business efficiency
Business efficiency is a hot topic right now. No matter what sector your organization is in, or what your specific business processes look ...
New perspectives on working from home, since the Covid-19 pandemic
Remote work, gig work, work-from-home; whatever you call it—it’s on the rise. And had been for some time already when the current ...
How Do Chatbots Learn?
Chatbots are getting a lot of press these days. Which is great for chatbot companies, right? Well, yes, of course. And also, no. You see, ...
Top Recent Chatbot Innovations
Chatbots aren’t new. We dove into the history of this ground-breaking technology in a previous article, so we won’t duplicate our efforts ...
The Origins of Modern Chatbots
According to Grand View Research, the global market for chatbots will reach $1.23 billion by 2025, which would be a compounded growth rate ...