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See How Conversational AI Accelerates Banking Automation and Customer Experience

Book a live demo to explore how DRUID's banking bots and AI-powered virtual assistants are helping banks automate services, reduce costs, and enhance customer satisfaction across every channel. 

Experience the future of work. Schedule your live demo now to see how DRUID can enhance your operations and empower your team. 

Global business and digital transformation leaders trust DRUID
TRANSFORMING WORK

Trusted by Leading Financial Institutions

DRUID helps banks, credit unions, and financial institutions deliver seamless, AI-powered customer and employee experiences. With our industry-tailored banking automation tools, you can serve customers faster, reduce operational overhead, and stay compliant. 

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AI for banking customer service, onboarding, and support
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Banking bots that automate routine transactions and FAQs
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Banking virtual assistants for internal process efficiency
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Real-time, secure chatbot banking experiences
BANKING | OPERATIONS HELPDESK

Banca Transilvania Uses DRUID AI Agents to Boost its Productivity With Intelligent Automation

One of the largest banks in Eastern Europe relies on DRUID’s AI Agents and Generative Business Apps to increase internal operational productivity and operational processes.

  • 123,524
    conversations initiated related to helpdesk automation
  • +6700
    employees across 500 offices that actively used the DRUID AI Agent 

 

Read this Success Story
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AUTOMATION SIMPLIFIED

Who We Help

DRUID powers AI-driven automation across financial institutions: 

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Retail Banks
Scale support, streamline loan servicing, and increase digital engagement 
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Credit Unions
Improve self-service options and reduce call center volumes
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Commercial & Private Banks
Enhance relationship management and accelerate internal processes 
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Digital-First Banks & FinTechs
Deliver frictionless, 24/7 customer journeys
ADDITIONAL INFO

Frequently Asked Questions

What is Agentic AI? Agentic AI is a cutting-edge technology that empowers AI Agents to autonomously execute tasks, make decisions, and collaborate with humans. DRUID takes this advanced form of AI beyond rule-based automation, enabling intelligent agents to adapt, learn, and optimize processes independently. 
How many languages does DRUID support? DRUID provides unparalleled conversational experiences in more than 100 languages (English, Spanish, Chinese, Portuguese, Arabic, Hindi, French, and German, to name a few), including advanced NLP capabilities (stop-words, named entity recognition, natural language understanding, and more). In addition, the DRUID platform provides neural machine translation features available for both authors and end users.
How are DRUID AI Agents different from simple chatbots? Unlike conventional AI chatbots, which provide a limited, linear, and rigid experience driven by rule-based reasoning, DRUID AI agents deliver a rich and natural experience that feels like human interaction. You can imagine DRUID as the brain that powers a chatbot and enables complex conversational automation scenarios for any business process through the advanced AI technology, integrations with business systems, and intelligent process automation features.
In what channels can DRUID AI agents be deployed? DRUID supports integration with multiple communications channels like customer webpages (websites, intranets) or mobile apps. It also supports deployment in all popular conversational apps like WhatsApp, Facebook Messenger, Google Chat, WeChat, WeCom, Telegram, Microsoft Teams, Viber, Twilio, Instagram, Slack, Jira, Alexa, Kik, Line, Skype, and more. It also supports voice integration with any business or telephony system. DRUID can even send SMS and email via SendGrid, SMTP, or any other service that connects via APIs or SMTP.
What are Conversational Business Apps? You can imagine them as adaptive digital workspaces operated by employees and customers working side-by-side with their AI virtual companions to complete business tasks. Delivering a total user experience 24/7, CBAs can be deployed 5x faster than features for legacy systems, successfully maximizing ROI for existing platform investments. CBAs leverage a powerful conversational AI layer, complex automation capabilities, and open connectivity to any enterprise system and RPA technology.
Does DRUID support on-premises deployment? DRUID can be deployed on the most secured cloud infrastructures (Microsoft Azure, AWS, Google Cloud) or run entirely on your enterprise infrastructure, with no external AI providers allowed to interfere with sensitive data. On-premises deployment can be done faster than ever using the same code-base via Kubernetes or Dockers. High availability deployments are also available to support enterprise-level business requirements.
With what systems can DRUID integrate? DRUID is an open AI hub that enables us to be technology agnostic. The platform's Connector Designer allows authors to easily configure any connection to enterprise systems via APIs (REST/SOAP). No matter where the needed data is located (ERP, Data Warehouse, CRMs, HRIS), DRUID connects without allocating technical teams and resources for IT developments. Pre-build connectors with third-party technologies (UiPath RPA Orchestrator, AI Fabric, Data Service, Action Center, Apps Assistant, Automation Hub, Vonage, RWS, DocuSign, Namirial), and core systems (Microsoft Dynamics CRM, Salesforce, ServiceNow, Genesys, Zendesk, Amazon Connect, and more) enable businesses and humans to reimagine what is possible with hyper-automated conversational AI.
What are the benefits of integrating DRUID AI agents with RPA? DRUID AI agents greatly enhance the user experience and increases productivity by integrating with RPA technology to automate tasks through conversation, allowing your company to benefit from faster time-to-value, higher ROI, and superior user experience. Each day external and internal users must switch between tens of different systems and apps to complete tasks. DRUID makes this complexity obsolete, empowering users with easier, more human-like access to technology and automation.
GLOBAL STRATEGIC PARTNERSHIPS

Developed and Deployed in Distinguished Company

Leading technology and consultancy companies trust the DRUID technology to build complex hyper-automation projects with various use cases, across all industries.

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