The guidelines put in place by EBA, FCA, and SMCR are designed to support businesses that use AI and ensure operations are safe, secure, and...
The pandemic has certainly changed the trajectory of the healthcare industry. Conversational AI has forever altered traditional healthcare operations.
Review five use cases for Intelligent Virtual Assistants; how Conversational AI helps HR departments save time and deliver a better employee...
Uses of Conversational AI for Retail and e-Commerce companies bring a whole new set of tools for delivering exceptional customer service.
Conversational AI gives HR leaders the power to go beyond recruitment process automation and dramatically improve the talent acquisition process.
The Contact Center of the Future? What's next? Powered by conversational AI, contact centers will be increasing engagement & productivity in 2023 and...
There are many applications for chatbots in HR. An emerging use case is conversational AI for supporting employees' mental health.
Implementing Conversational AI has multiple benefits for employee engagement, fostering community, staying organized, and creating more connections.
Best practices in digital customer onboarding and optimizing the process through AI chatbots and conversational automation.
We review eight trends in Contact Center technology that integrate across business processes and define success for contact centers in the future.
Business efficiency is a hot topic right now, no matter what sector your organization is in, or what your business processes look like.
Remote work, gig work, WFH, or whatever you call it—it’s on the rise. And had been for some time already when the current COVID-19 pandemic struck.
The world in the grips of a pandemic that has countries around the globe on lockdown. See how technology can help manage outbreaks.
Get the latest insights on how conversational AI and automation are transforming the way teams work, while enabling cost savings and better user experience.